Service Controller
Waterfoot Consulting
- R12,500 - R14,600 per month
- Permanent Intermediate EE position
-
Durban (Durban CBD)
- Posted 17 Apr 2023 by Waterfoot Consulting
-
Job 2510634
About the position
The main purpose of this position is to ensure effective and efficient scheduling timeously of New Installations, Repairs and Re/De-installations by Technicians.
Roles and Responsibilities
- To receive new requests for installations from the New Business and Contracts Department.
- To efficiently schedule all customer requests to ensure that Technicians' time and knowledge is optimally used.
- To consistently monitor progress of all calls logged and scheduled.
- To liaise with control room to test customer vehicles when required.
- Ensure 100% of jobs are allocated to technicians.
- Ensure all internal systems are used to allocate work to technicians.
- Ensure all necessary information is captured and updated on the system.
- To receive calls and or emails from customers requesting repairs and de and re installations of their units.
- To ensure that all information is logged or processed on the in-house systems with a 100% accuracy.
- To check warranties and to follow up on worksheet to ensure accurate invoicing.
- To complete all office administration efficiently.
- To receive customer calls and provide assistance where possible to ensure query resolution.
- To be responsible for Stock Control function.
- To strictly adhere to all Departmental and Company Policies, Procedures and SOP's.
- To complete any other task or duty that management may reasonably expect of you.
Qualifications and Requirements
- Grade 12/Matric
- Minimum 2 years relevant experience
Desired Skills:
- Scheduling
- Fleet management
- Fleet Administration
- Planning & Organising
Desired Work Experience:
Desired Qualification Level:
Waterfoot Consulting
About the agency
Waterfoot Consulting provides Recruitment Services, helping companies in their search for the perfect candidate. We believe that finding the right person for the right position is crucial for the success of every business.
We have a passion for people, in fact, success relies on the people in the organisation, the quality of a company’s talent will determine their success in the marketplace.
To ensure an organisation’s sustainable competitive advantage they have to review their approach to talent management.
By applying a Strategic Talent Management approach, Waterfoot Consulting assists orginisations with a competitive sustainable advantage. By attracting the best people, companies we recruit for can apply their strengths as productively as possible. It's about putting the right people in the right jobs at the right time.
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