Service Consultant at Momentum Health

About the position

About us

Momentum Health Solutions, an entity of Momentum Metropolitan Holdings delivers sustainable, integrated health solutions that meet the needs of clients in the different segments and maximise lifetime client value. We build and maintain a culture of innovation and create value through unique insights of how to achieve specific outcomes by using a defined set of Health capabilities.

What you're going to do

• First call resolution for resolving member and service provider queries.
• Flexibility to be able to handle telephonic and/or written enquiries.
• Ensuring the Scheme and in particular MMH Health is not unnecessarily exposed to financial risk as a result of incorrect information being provided to members and service providers.
• Ensuring quality service, production, first calls resolution and appropriate follow up to ensure resolution of queries which delivers effective individual contribution towards service level agreement compliance.
• Client retention and goodwill by effectively resolving queries from members, employer groups, service providers and the Scheme.
• Understanding and effectively using the call centre telephony system and workflow management system.

What you'll need:

• Matric or an equivalent qualification.
• 1- 2 years' experience in a call centre or client service environment.
• Experience in medical aid administrative and/or healthcare experience is essential.
• Fluency in Afrikaans is advantageous
• Excellent telephony and verbal communication skills.
• Excellent typing skills and proficient in MS Office.

Competencies required

• Ability to learn and apply new skills
• Team Orientation and attention to detail
• Flair for decision-making and problem solving
• Customer service orientated
• Initiating action (taking prompt action to accomplish objectives)
• Good listening skills
• Good telephone etiquette
• Calm under pressure
• Ability to work under structured environment

More points to ponder

Should you not be contacted within two weeks, please consider your application unsuccessful.

We reserve the right not to fill the vacancy.

Desired Skills:

• good listening skills
• Client Services
• Call Center Services