Service Consultant at Capitec

About the position

This advert is purposed at attracting talent for future dated opportunities.

Purpose Statement

• Responsible for providing excellent client service by fulfilling and exceeding the client's expressed need (Save, Transact, Credit and Insure).
• Accurately and timeously, gather and capture client information for loan approvals and conduct deposit/enquiry transactions.
• Responsible for maintaining skill, knowledge and competency in order to sell Global One in the interest of the client.
• Presenting and conducting self in accordance with brand expectations.

Experience

Minimum:

• No previous experience required

Ideal:

• More than 1 year's client service experience within a retail/ financial/ banking environment
• Demonstrated track record of engaging in a sales and client facing environment

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)

• A relevant tertiary qualification in Commerce or Management

Knowledge

Minimum:

• Knowledge and understanding of:
  • Basic calculations
  • Retail/consumer service environment

Ideal:

• Knowledge and understanding of:
  • Capitec Bank Products
  • Internal business processes and procedures
  • Organisational Policies, including (but not limited to) the Credit Policy

Skills

• Communications Skills
• Interpersonal & Relationship management Skills

Competencies

• Adhering to Principles and Values
• Delivering Results and Meeting Customer Expectations
• Entrepreneurial and Commercial Thinking
• Following Instructions and Procedures
• Persuading and Influencing
• Presenting and Communicating Information
• Relating and Networking

Conditions of Employment

• Must have access to transport (personal/public)
• Clear criminal and credit record
• Must have fingerprints which are detectable/recognisable on Capitec Bank's internal electronic banking system

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.