Service Advisor
Manpower SA
- R16,700 - R18,000 per month
- Permanent Intermediate position
-
South Africa
- Posted 24 Apr 2025 by Manpower SA
- Expires in 1 day
-
Job 2604619 - Ref CPT002887
About the position
Our client is an innovative automotive group dedicated to transforming the car buying and servicing experience. Our mission is to create magical moments for every customer, whether they're purchasing a second-hand vehicle or a luxury marque.
Job Overview
We are seeking an experienced Service Advisor to join their dynamic team. The ideal candidate will be the critical link between thier customers, service technicians, and workshop operations.
Key Responsibilities
- Manage customer service interactions from initial booking to vehicle collection
- Schedule appointments and estimate service costs
- Coordinate with technicians to ensure accurate repair descriptions
- Handle warranty and service claims efficiently
- Maintain exceptional customer satisfaction standards
Required Qualifications
- 3-4 years of experience as a Service Advisor
- Strong administrative capabilities
- Proven track record of meeting targets
- Experience with corporate dealerships and volume brands
Critical Skills
- Exceptional customer service capabilities
- Excellent administrative and interpersonal skills
- Ability to work in a fast-paced environment
- Goal-driven and results-oriented
- Attention to detail
- Transparent and honest communication
Digital Literacy Requirements
- Proficiency in MS Office Suite
- Experience with automotive platforms (Evolve and IAL preferred)
- Digital native
Working Hours
- Monday to Friday: 7:30 AM - 5:30 PM
- Saturday: 8:00 AM - 1:00 PM
Key Performance Indicators
- Achieve 95% Customer Satisfaction Index
- Book 120 cars per month
- Maintain 100% compliance in service and warranty claim processes
Please note only shortlisted candidates will be contacted
Desired Skills:
- Service advisor
- automotive industry
- Dealerships
Manpower SA
About the agency
Manpower is the world's leader in employment and staffing services, with offices in over 80 different countries and territories providing individual service to 2.5 million employees world-wide.
Manpower can help your company anticipate and benefit from the changes happening now and next, in the contemporary world of work. Over 60 years of experience in staffing and recruitment, training, HR Services, outsourcing and consulting for all industries skills and levels.
Our focus is to meet your widest range of skill requirements. Our commitment is to continuous service improvement through development and technology.
We want you to know you will have the skills you need, today and in the future.
Our staffing solutions across various disciplines include:
Temporary / Contract and Project Staffing
Our propriety skill assessments enable us to confirm our people's software knowledge, practical abilities and quality attitude across the widest range of work profiles
Permanent Recruitment
Call Centre Staffing
Our proprietary teleskill assessment identifies the skills required for the widest range of inbound and outbound work, from basic helpdesk operations to telephone marketing and telesales.
Outsourcing Staffing Solutions
Manpower provides Wage Master as a customized solution to clients who have various staffing requirements. The client chooses the employees and determines their remuneration package.
Manpower then assumes employer responsibility for all HR issues and provides a payrolling service. Manpower can establish an office on your premises with a supervisor and staff to manage part or your entire workforce.
We continue to seek ways to further refine our system, to improve our level of response and to give you the highest quality possible. Our goal is not just to meet your expectations ... but to exceed them.
Receive a daily digest of all new jobs matching this job. Your information is safe with us and you can cancel any time.
EMAIL ME JOBS LIKE THIS
Email me jobs similar to: Service Advisor
Receive a daily digest of all new jobs matching this job: Senior IT Auditor. Your information is safe with us and you can cancel at any time.
