Service Administrator
Kelly
- R Undisclosed
- Permanent Intermediate position
-
Cape Town
- Posted 08 Nov 2025 by Kelly
- Expires in 27 days
-
Job 2626834 - Ref 628243687806000
About the position
SUMMARY
Are you a motivated individual with a knack for organization and a love for technology? We're looking for someone who thrives in a fast-paced retail service environment, where no two days are the same. As our Service Administrator, you'll be the heartbeat of our Service Centre-coordinating parts, managing communications, and ensuring every client interaction is smooth and professional.
This role demands someone who's not just detail-oriented, but also people-savvy, tech-curious, and calm under pressure. If you're passionate about service excellence and want to be part of a dynamic team that values integrity, innovation, and collaboration-this is your moment.
Our client is looking to employ a Service Administrator based in Pinelands
RESPONSIBILITIES
ADMINISTRATION
- Order parts for warranty and non-warranty jobs within the Service Centre
- Book all service- related parts
- Follow up on outstanding parts orders
- Liaise with all suppliers and procurement when required
- Follow up on outstanding client payments
- Administrating Board Level Repairs
- Management/control of Loan Devices
- Invoicing and follow-up on payments
SERVICE CENTRE COMMUNICATIONS
- Dealing with quotes/follow up with clients
- Assist with client communication to collect/deliver machines
- Manage the daily Service Centre driver schedule
- Manage Service Centre support tickets
- Monitoring of repairs for Individual and B@B clients
- Arranging and follow-ups on collections /deliveries
- Doing quotes for technicians
STOCK CONTROL
- Weekly/monthly stock take
- Return of all faulty parts to supplier for credit
- Ensure that annual audit of stock is well prepared in advance
- Parts to be fitted/ returned/ in stock
MINIMUM REQUIREMENTS
- Grade 12 / Matric
- 3 years' Service Administration experience from an IT Retail / Technology/Service Centre environment.
- Computer literate/ technical orientated
- Able to multi-task with strong customer/ communication skills
- Assertive, vibrant, bubby personality
- Able to work in a busy / pressurised environment
Desired Skills:
- Assertive
- Vibrant
- Energetic
- Customer Orientated
- Service Orientated
Desired Qualification Level:
Kelly
About the agency
We focus on the permanent recruitment of general administrative and office support personnel together with sales and service professionals for leading African firms with a particular focus on higher volume roles.
With a detailed understanding of each client’s business, Kelly’s expert consultants exhibit in-depth knowledge pertaining to the industry sectors in which they recruit and consult, which include:
• Contact centres
• Engineering and technical
• Financial Services
• HR
• ICT
• Procurement
RAPID PERSONALISED PLACEMENT SOLUTIONS – FOR US IT IS PERSONAL
• For more than 50 years now, Kelly has been at the forefront of successful service delivery within the African recruitment industry. Our ability to understand and respond to market changes swiftly and powerfully enables us to consistently support our clients fulfil their recruitment needs swiftly
• Our highly skilled and competent recruitment specialists have an in-depth understanding of our clients’ markets, are committed to service excellence and are passionate about connecting people with the world of work
• By leveraging our scale, position, state of the art technology and unrivalled national database of candidates, Kelly has the competitive advantage in key client and candidate acquisition channels ensuring we are consistently able to give you the perfect match, fast.
As an Adcorp Group firm, we are galvanised by our Group’s Purpose to enable agile, focused and skilled workforces for the future, workforces that are inclusive of people of all abilities, genders, ages and ethnicities; workforces that make a positive contribution to society.
With deep, trusted and long-standing relationships with our clients and a reputation for rapid, personalised placement solutions, Kelly continues to deliver the most comprehensive and innovative recruitment service to the African market in our chosen sectors.
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