Service Administrator at C-Pact Enterprise

About the position

Responsibilities:

• Booking of Customer service calls on Service Module Praxedo.

• Scheduling of Service Calls with the Technical Team.

• Process quoted, orders and invoices via email or telephonically where necessary.
• Check data accuracy in quotes, orders, and invoices.
• Contact clients to obtain missing information or answer queries.
• Liaise with the Logistics/Technical department to ensure timely service delivery.
• Maintain and update service and customer records.
• Show interest in monthly service reports and growth opportunities.
• Communicate important feedback from customers internally.
• Stay up-to-date and show interest in new and old products sold.
• Ordering stock from internal branches for service orders
• Receiving and checking deliveries from internal branches
• Process Transfers from and to other branches
• Reconciling Transfers and waybills.
• Recording serial numbers where applicable.
• Manage Credit Note Authorisation for returns or paperwork corrections.
• Managing Monthly stock take, and reconciliation of stock related to service requirements.
• Scheduling the Technical Job repairs and installations daily with the technical department to assist with the flow of work.
• To retrieve the site readiness confirmation and communication from customers before service repairs and installations.
• Ensuring Financial Approval and Payment terms are adhered to by customers before release.
• Allocation of payments communicated to Head Office for reconciliation purposes.
• Communicate the payment terms to customer and facilitate credit applications to be authorised by Head Office.
• Assist head office to verify discrepancies and resolve clients' billing issues if necessary.
• Facilitate payment of invoices due by sending reminders and contacting clients before delivery or after depending on the arrangement.

Requirements:

• High level of computer literacy on Microsoft Office
• Minimum Matric

• 5 years + experience in a service industry or engineering

• Preferably experience on SAP or similar financial package, but not essential.

• Preferably experience on SERVICE package or similar, but not essential.
• Valid drivers' licence
• Clear criminal record

Desired Skills:

• Technical Skills
• Engineering
• Computer Literacy

Desired Work Experience:

• 5 to 10 years

Desired Qualification Level:

• Grade 12 / Matric