About the position
Lead workforce strategy in a fast-paced, global environment where data drives real impact. Is this you? What you'll be doing Where you'll be doing it What you'll need What you'll get How to apply
You're a strategic thinker with a sharp analytical mind and a natural ability to turn data into action. You communicate complex insights clearly, thrive under pressure, and juggle multiple priorities with ease. A collaborative leader, you enjoy mentoring teams, influencing stakeholders, and continuously improving processes. You're curious, solutions-driven, and comfortable working across diverse cultures and teams.
You'll take ownership of workforce planning, forecasting, and scheduling across a multi-channel, multi-site operation. From analysing demand trends to optimising staffing models, you'll ensure the right people are in the right place at the right time. You'll lead reporting and performance analysis, identifying trends, resolving SLA gaps, and driving efficiency. Alongside managing and developing a team, you'll partner closely with operations, HR, and clients, translating data into strategic workforce plans while enhancing systems, tools, and processes.
Our client operates within a global services environment, delivering specialised operational support solutions to international partners. Known for their innovation and high-performance culture, they combine technology, data, and industry expertise to optimise complex operations. The environment is fast-moving, collaborative, and focused on continuous improvement and service excellence. You'll benefit from being part of a globally respected organisation while still enjoying the close-knit connection of a smaller team. Learning, wellness, and career growth are key priorities, and the environment is supportive, inclusive, and fun. This role will initially be office-based during your probation period, after which hybrid working options are available. Their staff compliment split over regions is nearly 500 staff. Their office is based in Cape Town CBD.
You'll bring a relevant degree and 3-5 years' workforce management experience within a BPO or contact centre, additional to that at least 2 years in a leadership role. Strong forecasting, scheduling, and real-time management expertise is essential, along with advanced Excel and exposure to BI tools. Experience managing multi-channel environments and working with workforce platforms will set you apart.
A strategic leadership role with real influence, exposure to global operations, and the opportunity to shape workforce strategy in a growing, dynamic environment, alongside a competitive salary and career growth.
For a confidential discussion please contact Sandy Bremner on [Phone Number Removed]; or send your CV to [Email Address Removed]
We do respond to everyone! Just give us a few days to work through your application.
Desired Skills:
- Manager
- Strategic Planning
- Team Leadership & Development
