About the position
Be the go-to mobile expert solving the toughest app issues in a fast-scaling fintech.
Is this you?
You're a calm, analytical professional with a deep understanding of mobile apps and technical systems. You thrive on solving complex problems, enjoy collaborating with cross-functional teams, and keep your cool in high-pressure situations. Communication is your strength - you're clear, focused, and solutions-oriented. If you've been the tech backbone for mobile support, this could be your next big move.
What you'll be doing (and why you'll enjoy it)
You'll be the escalation point for L2/L3 technical issues on native iOS and Android apps - no coding required, but your app know-how will be essential. Expect to analyse crash logs, review API calls, and dissect technical issues with tools like Charles Proxy and Crashlytics. You'll work closely with developers, QA, and product teams, lead incident triage, and champion permanent fixes. Your role also includes improving processes, building tools, and spotting trends before they escalate.
Where you'll be doing it
Our client is a rapidly growing fintech company transforming the way people experience financial services through smart, user-focused mobile apps. Backed by top investors and trusted by thousands, they combine innovation with a mission-driven culture that values collaboration, ownership, and continuous improvement. It's a high-impact environment with exciting challenges and genuine opportunities to grow.
What you'll need
You'll bring 8+ years in a technical support or triage role, with hands-on experience in native iOS and Android environments. You should be fluent in analysing logs, crash reports, HTTP/API calls, and using tools like Firebase. While no production coding is needed, you're not afraid to dig into the backend. Experience in fintech or compliance-heavy sectors is a bonus.
What you'll get
A market-leading salary, the chance to work in a pioneering fintech space, and the satisfaction of making a real impact every day. Plus, you'll be part of a supportive, forward-thinking team that values expertise and initiative.
How to apply
For a confidential discussion please contact Judy Engelbrecht on [Phone Number Removed]; or send your CV to [Email Address Removed].
We appreciate that your CV might not be fully up to date. No problem, just send us what you have.
We do respond to everyone! Just give us a few days to work through your application.
Desired Skills:
- native iOS
- Android
- Analysing logs
- Crash Reports
- HTTP/API
- Firebase
- fintech
Desired Work Experience:
- 5 to 10 years
Desired Qualification Level:
- Degree
