About the position
As a Senior Technical Consultant, you’ll be at the forefront of solution design sessions, working with clients and contributing significantly to the creation of excellent design documents and technical user stories.
Your expertise will be crucial in executing implementations, ensuring the functional integrity of the ServiceNow platform and processes.
You will support clients and your fellow team members throughout the project phases, in line with the commercial agreement for the implementation.
You’ll be faced with issues of varying complexity as part of undertaking your role and will collaborate with colleagues to identify solutions and resolve challenges.
As a senior member of the team, you’ll be asked to contribute to the development of more junior team members, and to the overall service direction setting and development.
Your specific responsibilities will include:
- Bringing a broad knowledge of the out of the box ServiceNow platform, including future releases.
- Bringing deep specialism in one or more target platform products.
- Leading a range of projects/initiatives to deliver value and successful outcomes to our customers.
- Facilitating customer workshops, using the platform to demonstrate potential outcomes.
- Managing key stakeholder relationships and communication effectively.
- Leading project ways of working, to ensure the implementation is delivered in a collaborative, positive way, in line with the scope and plan agreed with the customer.
- Providing the assurance standards, through the project lifecycle so that the development is completed at a best practice level.
- Working with solution consultants to effectively scope projects and contribute to solution design.
- Sharing knowledge throughout the wider company team on ServiceNow related subjects.
- Leading development teams, coaching and mentoring junior consultants, helping them reach their full potential.
- 3 years plus of hands-on configuration and deployment experience with the ServiceNow platform.
- Implementation experience with a range of ServiceNow targeted product areas, such as IRM, TPRM, HRSD and ITSM.
- ServiceNow - Certified Implementation Specialist in two or more platform areas.
- Proficiency in configuration and code development of the ServiceNow platform, using JavaScript is essential.
- Must have the latest delta of ServiceNow - Certified System Administrator (CSA).
- Further ServiceNow certifications, such as ServiceNow Certified Application Developer are highly desirable.
- Effective collaboration and relationship building skills, particularly around requirements gathering and working with business users.
- Proven ability to work with team members, leading and developing as required.
- Positive ‘can do’ approach to problem solving and overcoming challenges.
- An understanding of ITSM and ITIL frameworks; ITIL Foundations certification is a plus.
Desired Skills:
- Systems Analysis
- Complex Problem Solving
- Programming/configuration
- Critical Thinking
- Time Management
