About the position
This is a remote position.
About our client:
Our client is a global leader in digital marketing and client reporting solutions, empowering financial professionals to enhance investor engagement and retention. With operations spanning four continents, they are rapidly expanding their team worldwide. Serving top-tier clients in the fintech sector, they seek individuals passionate about technical R&D and solution design.
What you will be doing:
- Become a platform expert and leverage cutting-edge tools like Studio Apps, JSON, and SQL.
- Solve complex problems by diving into client data and develop solutions that optimise performance.
- Manage client relationships and ensure issue resolution by serving as the primary point of contact for client tickets.
- Maintain streamlined and efficient ticket workflows through the use of tools like Fresh Desk, Jira, and Teams.
- Collaborate closely with clients through calls and screen sharing to diagnose issues.
- Ensure timely and accurate delivery of client reports and production runs.
- Utilise JSON and SQL to customise client setups, enhance functionality, and meet project deadlines.
- Create strong client relationships by providing proactive communication and personalised support.
What our client is looking for:
- A relevant tertiary qualification is preferred but not essential.
- 5+ years experience in a similar role.
- Advanced knowledge of SQL, SQLite or T-SQL to write complex queries and procedures.
- Proficiency in XML / JSON, Microsoft Office, Jira, and Confluence.
- Excellent communication, interpersonal, and client relationship management skills.
- A meticulous attention to detail, adaptability, and experience in data structures and analysis.
- Knowledge of asset management, cloud services, and design tools like Adobe InDesign is a valuable asset.
- The ability to confidently manage scope, challenge requirements, and deliver tailored technical solutions.
Working hours:
- This is a remote position and you will be working US hours.
- US Hours are 8am - 4pm PST (5pm - 2am or 4pm - 1am SAST, depending on US Daylight Savings).
Job ID:
For a more comprehensive list of opportunities that we have on offer, do visit our website - [URL Removed]
Desired Skills:
