About the position
The Senior Services Architect is a senior-level pre-sales and solution design expert responsible for creating innovative Managed Services solutions across multiple technology domains. The role involves working closely with clients, sales, and delivery teams to co-design secure, scalable, and commercially viable service offerings, including Technical, Support, and Managed Services. It requires strong expertise in cloud services, service delivery models, and costing for multi-year solutions, along with the ability to influence decision-makers and support deal closure. The role combines technical solution architecture with commercial and client engagement responsibilities to drive digital transformation outcomes.
Key Responsibilities:
· Guides a virtual team of domain experts to orchestrate the development of secure, multiple year, services solutions.
· Designs complex Professional Services (PS), Support Services (SS) and Managed Services (MS) solutions to meet client requirements by integrating technology and service design across multiple domains.
· Works across multiple teams in the design of the PS, SS & MS offering.
· Tests and validates new designs features and delivery models or recommend improving existing service offers that is being taken to market.
· Responsible for the service design deliverables of the solution and interfacing with multiple teams and partners to ensure supportability.
· Directs the validation processes by obtaining sign-off from technical, service and costing stakeholders.
· Leads the service design of solutions for the client that will be commercially competitive whilst mitigating risk.
· Maps the client's requirements against proposed set of service elements and architectures and leads the end-to-end solution development (Cloud Services, Technology Architectures, SIAM, SLA, ITSM leading practices).
· Develops and executes a consulting approach that results in a consolidated statement of requirements, scope, transition documents and costing based need for change, role of IT, definition of the AS-IS versus desired state (Future Mode of operation defined), gap analysis and roadmap, highlighted impacts, consequences and benefits of the intended transformation (people, process, technology).
· Supports the sales teams in presenting an architecture solution to clients with a focus on cost savings or uncovering other client growth opportunities using the ability to discover and analyze the client’s current architecture, platforms and operating models.
· Shares client outcomes and market conditions with other stakeholders so that the global offering leads, and services community can evolve strategies and develop innovative solutions for the future.
RequirementsRequired experience:
· Provides coaching and mentoring and acts as advisor and decision maker in service design situations.
· Support the sales teams to have a commercial model discussion with the client.
· Identifies all service costs and populating cost models accurately to ensure a full visibility of costs related to the delivery of the service over the contract term.
· Creates and gets sign-off from relevant stakeholders on the solution design that will form part of the commercial model.
· Responsible for vendor management depending on the service offers and ensures that the transition to service delivery teams are well coordinated to ensure a smooth transition.
Knowledge and Attributes:
· Advanced knowledge of PS, SS & MS delivery and service models, including cloud, global, and distributed delivery models.
· Ability to work with costing models in partnership with sales and finance stakeholders.
· Advanced proficiency in Application and Cloud/Infrastructure PS, SS & MS service models.
· Ability to communicate potential improvements and value of our solutions to all levels of stakeholders.
· Ability to facilitate workshops with clients and internal teams to discover requirements, present solutions and obtain client buy-in.
· Ability to work within a team, contributing to the success of the team while making a personal contribution, especially in a matrixed organization.
· Advanced knowledge on emerging trends in technology, PS, SS & MS Integration, Application development – DevSecOps, Cloud Native Service Applications, Microsoft development platforms, and Open-Source Software, Cloud platforms like Azure, AWS and GCP, DATA Analytics, Containers, rPA, IoT, and Intelligent Automation.
· Analytical abilities to discover and analyze all input and DATA.
· Passion for staying abreast of related industry trends and best practices.
· Advanced demonstrable track record of designing services solutions to large enterprise accounts.
· Advanced experience in structuring large, multi-year profitable contracts.
· Advanced solution planning and deal shaping expertise, with the ability to create compelling value propositions as part of the solution design.
· Advanced experience working in an environment with global delivery and in multiple geographies and industries.
Education:
· Certification and working knowledge of ITIL, Service Management and Integration, Automation Artificial Intelligence and Analytics preferred.
· Bachelor’s degree or equivalent in Information technology/systems or a related field.
· Scaled Agile certification or equivalent is desirable.
· Additional desirable technology / vendor certifications are AWS Cloud Practitioner Essentials Training, MS Azure Fundamentals Training, or the latest equivalent.
Desired Skills:
- Transformation
- Solution Design
- Leadership
- Architecture
- Commercialization
- Stakeholder Management
Desired Qualification Level:
- Degree
About The Employer:
