Senior Service Desk Analyst
Six Sense Consulting
- R Undisclosed
- Permanent Senior position
-
South Africa
- Posted 06 Aug 2025 by Six Sense Consulting
- Expires in 6 days
-
Job 2618912 - Ref SSC000983
About the position
The Senior Service Desk Analysts are responsible for the day to day ‘business as usual’ operational
co-ordination of the team; must have excellent customer care and communication skills as you will be dealing with all levels of customers within company.
Qualifications:
- A relevant IT qualification (A+, N+, MCSE or a combination thereof).
- Microsoft Office Specialist (MOS) Master 2010 Certified
- Microsoft AZ900
- Will hold an ITIL qualification and quantifiable experience in all aspects of service delivery.
Experience:
- Personally resilient to manage demanding customers at all levels, highly customer service focused with excellent communication and negotiation skills with strong analytical, planning, and process implementation skills with a passion for quality
- Experience of working collaboratively with others to achieve success
- Experience of working at both 1st/2nd line in a busy professional services environment, supporting 500+customers.
- The candidate should ideally have 5 years’ experience working in a managed services or similar IT environment and possess a high level of customer service, technical skills and multi-tasking
Skills and Knowledge required:
- Microsoft Windows 10 and Windows 11
- Microsoft 0365
- Microsoft Entra
- Apple and Android products (Tablets/Phones) Microsoft Intune
- Printing solutions (desktop and MFD)
- Active Directory and Exchange Management
- Mimecast email management
- SCCM (reporting, collection management, log analysis)
- orksite DMS/iManage (or other Document Management Systems)
- Aderant Expert, CMS, Interaction
- Encryption software
- Video conferencing (MS Teams enabled boardrooms)
- Intermediate experience in networking
Please note that if you have not received a response within 14 days of submitting your application that your application was unsuccessful.
However, please keep a lookout on our website, [URL Removed] for available positions which may be inline with your career aspirations.
Desired Skills:
- 1st/2nd line i
- IT environment
- Microsoft Windows 10 and Windows 11
- Encryption software
Six Sense Consulting
About the agency
Six Sense Consulting is a Level 1 BBBEE, Recruitment & Consulting Company that was formed in 2012. We provide highly qualified and skilled resources that are placed in blue chip companies where specialised competencies and skills are required.
We are the preferred and trusted recruitment professionals with extensive industry expertise to assist both our clients and candidates.
As a highly skilled team, we are committed to the provision of excellent customer service, quality staffing and competitive pricing.
We strive to continuously build strategic partnerships with our clients to ensure we provide a value add to their business and help our clients grow their business to achieve their overall goals.
We pride ourselves in world class recruitment technology to source the most talented candidates that are a perfect match to the clients job requirements, their culture and team
Six Sense Consulting is an Engineering, IT and Management Consulting Recruitment Company that provides technical and project management resources, systems and solutions to the Engineering, IT and Telecommunications sectors.
The company was formed in 2012 and employs highly qualified and skilled resources that are placed in blue chip companies where competencies and specialized skills are required.
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