About the position
Job Title: Senior Sales Executive (Customer Success & Account Management)
Location: Cape Town (Remote to start, Hybrid in Foreshore at a later stage)
Salary: R30,000 - R50,000 Cost to Company (flexible package structure)
Hours: UK Business Hours - 8AM to 4PM or 9AM to 5PM
We are on the hunt for a highly experienced, customer-focused Senior Customer Success & Account Manager to join our fast-growing team. If you're passionate about delivering exceptional client experiences, have a strong background in the lending or legal sectors, and thrive in a fast-paced, high-performing environment-this role is for you.
About the Role:
You'll be at the heart of our client journey-managing high-value relationships from post-sale through onboarding and ongoing success. Your role is pivotal in maintaining seamless communication, proactive follow-ups, and ensuring a top-tier customer experience.
Key Responsibilities:
- Manage inquiries and applications from borrowers and solicitors, providing accurate and helpful guidance.
- Proactively follow up on leads to optimize conversion rates.
- Liaise with customers and professional firms to gather outstanding documents and progress applications.
- Compile and manage application documentation for underwriting review.
- Oversee a high volume of concurrent applications, ensuring accurate records and timely updates to all stakeholders.
- Guide clients through each stage of the application process and transition to underwriting.
- Regularly update senior team members on the status of applications across the pipeline.
- Keep all relevant parties informed on progress and next steps.
- Prepare loan documentation and collect completed paperwork for execution.
What We're Looking For:
- Minimum 5 years of experience in a lending, financial services, or legal sector role.
- Strong written and verbal communication skills; comfortable engaging with solicitors from top-tier law firms.
- Exceptional attention to detail and organizational capabilities.
- Able to communicate with empathy and professionalism, especially with vulnerable clients.
- Experience managing complex client cases and handling rejections with care.
- Skilled in multitasking and managing large volumes of cases efficiently.
- Proven ability to perform under pressure and meet tight deadlines.
- Background in probate and/or family law lending preferred, or a strong willingness to develop expertise in these areas.
- Positive, proactive, and adaptable mindset.
- Experience in partnerships or litigation is a bonus.
Desired Skills:
- Customer Liaison
- Customer Service
- Lending
- Financial Services
- Manage Cases
- Probate
- Law Lending
Desired Work Experience:
Desired Qualification Level:
