About the position
Are you a driven sales professional with a passion for relationship-building and luxury investment products? Our client, a leader in rare coins and medallions, is seeking an ambitious Senior Broker to join their retail team.
As a Senior Broker, you will play a central role in guiding clients through their investment journey, growing your own portfolio of collectors, and delivering exceptional service in a premium retail environment.
Sales & Client Growth
- Use a diagnostic, relationship-driven sales approach aligned to company standards.
- Continuously prospect and identify new business opportunities through networking, events, research, referrals, and database mining.
- Review and advise on client collections to ensure they remain well-balanced and in line with company guidelines.
- Build long-term client relationships through consistent, value-driven engagement – not just transactional calls.
- Stay informed on global economic and political trends to effectively position products with clients.
- Remain up to date on all new product launches, pricing, and marketing materials.
Store Operations
- Ensure the store is open, fully operational, clean and visually aligned with the brand at all times.
- Deliver a superior client experience across in-store, telephonic and email interactions.
- Uphold all health, safety, security and hygiene standards.
Stock Management
- Conduct stock counts and safeguard all merchandise according to strict company procedures.
- Ensure accurate and attractive product displays.
Administration & Compliance
- Maintain accurate filing, CRM capturing, and store administration.
- Strictly adhere to all legislative and company policies, including CPA, FICA, 2nd Hand Goods Act, OHS, and Trade Exchange procedures.
- Ensure all transactions are processed accurately and in line with company standards.
General Duties
- Protect company assets and client-owned items.
- Keep the store neat, tidy and compliant with brand standards.
- Wear the company name badge at all times.
- Assist the Broker Manager with delegated responsibilities.
?? Additional Expectations
During quieter periods, you will:
- Conduct online research (including LinkedIn) to identify prospective clients.
- Call and qualify new leads, initiating long-term relationship journeys.
- Review client collections to identify opportunities for engagement.
- Ensure all admin, compliance and CRM tasks are fully up to date.
A high level of awareness and vigilance regarding suspicious behaviour is essential.
?? Critical Success Factors
- Meeting or exceeding individual monthly rare sales targets.
- Representing the company brand through professional appearance, communication and conduct.
- Delivering exceptional service aligned to the values of Know Your Customer, Operational Excellence and Above and Beyond.
- Maintaining full compliance with administrative and legislative requirements.
?? Required Competencies
- Matric (Grade 12)
- Proven track record in sales with strong selling discipline
- Professional, well-groomed presentation
- Excellent verbal & written communication
- Strong relationship-building and networking skills
- Client-centric approach and a team-player mindset
- Resilience, drive, optimism and the ability to think on your feet
- Sound ethical judgement
- Proficient in Microsoft Office and CRM systems
- Willingness to learn, improve and follow through consistently
Please note that only suitable candidates will be contacted.
Desired Skills:
- sales
- sales jobs in Durban
- coin sales
