About the position
Senior Safari Consultant
Shape unforgettable high-end safari experiences across Southern Africa.
Safari travel and hospitality | South Africa | R40k R45k per month | Hoedspruit
About Our Client
This specialist safari travel company designs tailor-made, high-touch itineraries for international guests seeking immersive and meaningful journeys across Southern Africa. The business is owner-led and growing, with a strong focus on personalised service, operational excellence and long-term guest relationships. Their tight-knit team values integrity, innovation, passion, fun, growth and responsibility, with each person directly influencing guest experience and overall success.
The Role: Senior Safari Consultant
This role exists to lead the front-end safari sales function, owning the full guest journey from enquiry to post-travel follow-up. You will design bespoke itineraries, manage systems and reservations processes, strengthen supplier relationships, and support consultants to deliver consistently exceptional service. The core purpose is to ensure every guest receives a seamless, high-quality safari experience supported by strong operational foundations.
Key Responsibilities
- Bring extensive senior-level safari sales experience to convert enquiries into high-value, tailor-made itineraries.
- Become an expert user of reservations systems and SOPs, ensuring complete accuracy across all bookings and processes.
- Review and refine team structures, workflows and reservations processes to optimise service delivery and sales outcomes.
- Manage consultants' inboxes when team members are out of office to ensure uninterrupted service.
- Train, support and onboard safari consultants with the knowledge, tools and guidance required to excel.
- Lead and maintain professional partnerships with lodges, DMCs, airlines, transfer companies and other suppliers.
- Protect and grow repeat and referral business while proactively closing new trip files within agreed timeframes.
- Maintain daily accuracy across reservation status spreadsheets, guest folders and other key systems.
- Liaise with guests throughout their journey, providing prompt, friendly and solution-focused communication.
- Design detailed itineraries and accurate costings across accommodation, flights, transfers, activities and required fees.
- Use itinerary-building and lookbook software to create visually engaging proposals.
- Confirm all logistics pre-travel and coordinate personalised touches with properties.
- Release unconverted provisional bookings timeously to ensure trusted supplier relationships.
- Oversee all post-travel processes, including feedback, histories and review requests.
- Provide 24/7 backup support for travelling guests as part of a duty roster, including weekends and public holidays.
- Support broader safari sales administration, including sponsored bookings, courier coordination and local logistics.
About You
- Several years of experience in senior-level safari consulting, front-end sales or high-end travel design.
- Strong reservations systems knowledge and the ability to work accurately within detailed SOPs and workflows.
- Exceptional itinerary-building capability with an eye for detail, guest experience and creative trip design.
- Proven ability to negotiate, maintain and grow relationships with lodges, DMCs and other suppliers.
- Comfortable leading processes, improving systems and supporting the development of a consultant team.
- Excellent communication skills across email, phone and WhatsApp, with a warm, solution-driven approach.
- Highly organised, proactive and able to manage multiple trip files simultaneously under tight turnaround times.
- Willingness to participate in 24/7 duty support, including weekends and public holidays.
- Passion for safari travel, guest experience and creating meaningful, personalised journeys.
Desired Skills:
- Consulting
- front-end sales
- high-end travel design
- Strong reservations systems knowledge
- ability to work accurately within detailed SOPs and workflows
- Business Consulting
Desired Work Experience:
