About the position
We are seeking a Senior Project Manager to lead the delivery of strategic initiatives within our Rewards ecosystem.
This is not a traditional PM role — it is a high-impact, strategic position at the intersection of customer engagement, partnerships, data, and digital platforms. The successful candidate will play a key role in evolving and optimising Old Mutual’s Rewards programme, driving innovation and delivering measurable customer and business value.
Key Responsibilities
Lead the end-to-end delivery of complex Rewards programmes, ensuring alignment to strategic objectives
Define and establish project governance frameworks, including steering committees and delivery structures
Develop and manage integrated project plans, including timelines, dependencies, and milestones
Drive cross-functional collaboration across business, technology, data, compliance, and external partners
Manage risks, issues, and dependencies across multiple workstreams
Oversee partner onboarding and integration within the Rewards ecosystem
Deliver executive-level reporting and insights to senior stakeholders
Facilitate workshops and drive alignment across diverse stakeholder groups
Ensure change management and adoption of new capabilities across the organisation
Maintain full ownership of delivery performance (scope, time, cost, quality)
Critical Experience (Non-Negotiable)
Proven experience delivering Rewards / Loyalty Programmes
Deep understanding of:
Rewards models and benefit structures
Rule engines and programme changes
Partner ecosystems and onboarding
End-to-end Rewards programme lifecycle management
8–10+ years’ experience in Project / Programme Management
Track record of delivering large, complex, strategic initiatives
Experience in Financial Services or Insurance environments
Strong exposure to Agile and hybrid delivery methodologies
Preferred Experience
Experience delivering data-driven or analytics-enabled initiatives
Exposure to customer engagement platforms or digital channels
Experience working with multi-partner ecosystems (e.g. retail, travel, lifestyle partners)
Qualifications & Certifications
Relevant degree (IT, Finance, Computer Science or similar)
PMP / PRINCE2 / SAFe (or equivalent) – strongly preferred
Agile certifications (Scrum Master, etc.) advantageous
Power Skills (Critical for Success)
We are looking for a strategic operator, not just a delivery manager. The ideal candidate will demonstrate:
Exceptional stakeholder influence and executive communication
Ability to navigate ambiguity and drive clarity in complex environments
Strong decision-making and problem-solving capability
Proven ability to lead change and drive adoption
Strong collaboration and partnership-building skills
High levels of accountability, ownership, and resilience
Desired Skills:
- project manager
- rewards programme
- rewards program
