About the position
Were you a data-driven process strategist with a passion for turning complex event logs and operational data into actionable business value?
We are looking for a Senior Process Mining & Optimisation Specialist to lead our process mining initiatives and drive operational excellence across the organisation. In this role, you will bridge the gap between technical data analytics and business strategy-leveraging cutting-edge process intelligence to uncover inefficiencies, enhance customer experience, manage risk, and accelerate business performance.
Key Responsibilities
- Drive Process Mining & Intelligence: Lead end-to-end process discovery, analytics, and monitoring initiatives using advanced process mining tools to identify bottlenecks, rework, delays, and compliance deviations.
Transform Data into Action: Translate process insights into practical, prioritised improvement recommendations and robust business cases.
Collaborate Across Teams: Partner closely with Process Engineers, Architects, Business Analysts, and Technology/Data teams to shape future-state process improvements and ensure seamless platform integrations.- Measure & Realise Value: Quantify optimisation opportunities, define clear KPIs, and track realized benefits against agreed performance targets.
- Champion Continuous Improvement: Promote a culture of data-driven problem solving, conformance analysis, and operational efficiency.
Minimum Requirements & Qualifications
- Education: A relevant Bachelor's degree in Business, Engineering, Information Systems, Data Analytics, Operations Management, or a related field.
- Certifications: Lean Six Sigma Green Belt or Black Belt strongly preferred; Process Mining and BPM certifications are highly advantageous.
- Experience:
- Minimum 5 years of experience in Business Process Management (BPM), Process Improvement, or Optimisation.
- Minimum 3 years of hands-on experience working directly with process mining platforms.
- Proven track record of quantifying and tracking business improvement benefits.
- Experience within the banking or financial services sector is highly advantageous.
- Technical Competencies:
- Deep expertise in process mining tools (e.g., Celonis, ARIS Process Mining, or equivalent).
- Strong skills in event log analysis, data quality validation, BPMN modelling, and root cause analysis.
- Exceptional stakeholder facilitation, workshop management, and business case development capabilities.
Desired Skills:
- log analysis
- data quality validation
- BPMN modelling
