Senior packaging Consultant - Rigid plastic

About the position

1. POSITION DETAIL
Current Job: Title SNR Packaging Consultant (Durban)
Department Sales & Marketing

Purpose Statement
The purpose of this position is to service and develop an allocated/ existing customer base through building relationships with clients. This is done by delivering high levels of service and prompt responses to problems and queries. Additionally, this role is required to develop new business with existing customers and pursue new customers and opportunities.

2. POSITION DESCRIPTION
Main Outputs and Responsibilities for this Position
(Please provide a short description under each heading/output)

1. Develop Customer Relationships/ Knowledge

• Identify and meet new and existing customers to establish needs.
• Implement relationship techniques to ensure customers and contractors are
  secure.
• Market the Bowler value proposition
  
  2. Service Delivery
• Ensure a high level of customer service.
• Provide customers with knowledge of Bowler's offerings in products as well as
  solutions.
• Predict customer job problems and needs (opportunities for Bowler) and
  implement appropriate measures.
• Handle customer complaints/ queries in line with Bowler policy
• Facilitate the flow of customer projects.
  
  3. Administration and Reports
• Complete administration and reports as required, including but not limited to the
  following:
  o Daily log-in of client meetings
  o Weekly Log Sheet
  o Quote submissions and follow-up
  o Weekly estimates
  o CCR logging and follow-up
  o Back-order review and customer stock control
  o Budget (done once a year)
  o Pre-production and Rough Orders
  o Reports as requested from time to time.
  
  4. Self-management
• Planning of personal time (per day and week).
• Setting personal goals and an action plan.
  
  5. Self-development and Growth
• Realistic assessment of own strengths and development areas and undertake
  actions to address weaknesses.
• Developing knowledge and skills in relevant areas as required by the
  position.
• Keep abreast of innovation and technical improvements for further self-development
  and the development of the company.
• Teamwork and co-operation.
• Self-Management.
• Leadership and interpersonal relationships.
• Product and service quality.
  
  6. General
• Ensure the team knows what to do and where to find information if you are not
  available.
• Inform yourself about and apply the company's principles and standards.
• Set an example, be a role model for your team and others in the way you work
  and behave.
  The employee accepts that he/she may be required to carry out any other tasks as
  required by management based on operational requirements.
  
  3. JOB EVALUATION CRITERIA
  A) Knowledge and Skills
  Bachelor of Commerce (B. Com) or National Diploma or
  similar analytical and commercial qualifications specifically
  prioritising consumerism, business and retail
  understanding.
  
  Experience
• Exposure to sales within a B2B environment.
• Data extraction, Data Analysis and Data Evaluation skills and experience will be advantageous.
• Understanding of consumers and packaging in the
  Plastic Industry.
• Business operating fundamentals and practical
  knowledge
  
  Competencies
  Knowledge Skills
• Work experience (preferably in the Plastic Packaging Industry.
• Commercial understanding.
• Supply chain knowledge.
• Facilitation skills.
• Negotiation skills.
• People Management skills.
• Conflict Management skills.
• Relations Development and
  maintenance skills.
• Verbal and written communication
  skills.
• Numerical and verbal reasoning
  skills.
• Good listening skills.
  Other Special Requirements
• Presentable
• Influencer
• Technical potential or technical mindset
• Curious - a good listener
• Dynamic - a real people person
• Tenacious
• Attention to detail
  
  Decision Making
• Able to make good business-aligned judgment decisions within a Sales position.
  
  Accountability
• Responsible for all activities linked to the position as defined.
• Ensure a structure of escalation of responsibility is effective.
  
  Communication
• Ensure transparent, responsive, and open communication among all stakeholders
  at all levels.

Desired Skills:

• B2B sales
• Client relationship management
• Negotiation skill
• People management

Desired Qualification Level:

• Diploma