Senior Operations Specialist

About the position

Duties & Responsibilities

Operational analysis and management

• Procedure critical review and identification and implementation of optimisation
• Best practices identification and standardisation across portfolios
• SLA performance review and analysis
• KPI review, reporting and trend analysis with the intent of identifying anomalies and improvement areas
• Processes & Procedures review, analysis, improvements, drafting, implementation and compliance monitoring and reporting
• Cost analysis and optimisation.
• Budget & Forecasts drafting and monitoring
• Operational resource demand Requirements and optimisation

Learning & Development

• Identifying training gaps, develop required material and assist with the development and implementation of the required processes, procedures and training
• Incorporate best practices into current processes and systems
• Responsible for training of new and current employees on processes and procedures
• Identify key skill shortages and assist with training schedules and material
• Assist with employees queries on processes, procedures, techniques and technical issues

SLAs & Reporting

• Contribute to the development and implementation of SLAs
• Manage SLA information on the systems
• Track performance against SLA and provide monthly reporting in conjunction with the Operational personnel
• Perform system analysis, structure compliance and system data field compliances

Processes & Procedures

• Responsible for drafting and maintain operations procedures and process for in line with deliverables.

Budgets & Forecasts

• Advise on cost drivers and required budgets for the contract portfolio

Desired Experience & Qualification

• National Diploma/Degree/Certificate in Engineering, Facilities Management, Properties Management, Finance Management or related field.
• Driver's license.
• Solid knowledge of general administrative systems and processes.
• Solid knowledge of Facilities Management, CRM, Property Management & Financial Management processes, systems, standards & best practices.
• Solid understanding of organisational business processes and procedures and optimisation methods.
• Basic knowledge of all applicable HSE, FM & Operations related legislation.
• Computer literacy [SAP (advantageous)]; MS Office.
• Excellent analytical skills.
• Excellent value chain engineering, cost analysis and optimisation skills.
• Excellent administration and process skills.
• Good communication (both oral and written) and presentation skills.
• Good Time Management skills.

Desired Skills:

• Operations Management

About The Employer:

Join a large and stable national facilities management company and utilise your operational skills.