About the position
The Senior Operations Manager will oversee and streamline our operational processes to ensure efficiency, quality, and compliance with regulatory standards. This role will involve managing third-party service providers, implementing service level agreements (SLAs), and leading a team of staff members to achieve operational excellence
- Develop and implement operational strategies to optimize processes and enhance productivity.
- Manage and maintain service level agreements (SLAs) with third-party service providers, ensuring compliance and performance meet established standards.
- Lead, mentor, and coach a team of staff members, providing guidance, support, and feedback to foster a culture of continuous improvement and professional development.
- Conduct regular performance evaluations and establish individual and team goals to drive accountability and achievement.
- Identify areas for improvement within the operations and develop and implement initiatives to address inefficiencies or deficiencies.
- Collaborate with cross-functional teams, including procurement, quality assurance, and regulatory affairs, to ensure alignment and coordination of operational activities.
- Ensure compliance with regulatory requirements, including FDA regulations, GMP standards, and other relevant guidelines.
- Analyze data and metrics to monitor performance, identify trends, and make data-driven decisions to improve operational effectiveness.
- Develop and implement training programs for staff members to enhance their skills and knowledge and promote a culture of continuous learning
EDUCATION
- Logistics/ Supply Chain/ Operations Management Degree
EXPERIENCE.
- Proven experience in operations management within the pharmaceutical industry.
- Experience managing service level agreements (SLAs) with third-party service providers.
SKILLS/PHYSICAL COMPETENCIES
- Strong leadership skills with the ability to motivate and inspire teams to achieve goals and objectives.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively across all levels of the organization.
- Analytical mindset with the ability to interpret data and metrics to drive decision-making and process improvement initiatives.
- Knowledge of quality management systems, such as Six Sigma or Lean Manufacturing, preferred.
- Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities and deadliness.
Desired Skills:
- Strong leadership skills with the ability to motivate and inspire teams to achieve goals and objectives.
- Operations management
- Knowledge of quality management systems
- such as Six Sigma or Lean Manufacturing
- preferred.
