Senior Operations Manager (Contract Role)

About the position

Job Purpose

To manage and provide administrative, operational and stakeholder reporting support service to organization
Group Internal Audit (GIA) to enable the delivery of the GIA mandate and ensure compliance to corporate
governance requirements.

Job Responsibilities

• Engage with stakeholders through interaction to solicit requirements to improve the functioning of Group
  Internal Audit.
• Build and maintain relationships with internal stakeholders to allow smooth flow of work.
• Collaborate with Old Mutual Group internal audit.
• Support the head of operations: GIA by delivering per specific requests for information and reports.
• Liaise with group finance to obtain financial information for submission of financial reports.
• Manage relationships with service providers by following up on service delivery.
• Meet transformation targets during staff recruitment, retention and training and use preferred suppliers.
• Contribute to a culture of transformation by participating in the organization culture building initiatives, business
  strategy, and CSI.
• Develop and implement action plans to address issues raised in culture surveys.
• Support implementation of business optimisation improvement.
• Manage new employees on-boarding process per the on-boarding check-list.
• Implement performance agreements, ensure a clear vision, agree on goals and objectives, provide regular feedback on performance, recognise and reward achievement and take appropriate corrective action where required.
• Mentor and coach staff on identified performance gaps and agree on appropriate actions.
• Ensure that team members stay abreast in field of expertise and deliver on the expectations from stakeholders by tailoring development needs as identified.
• Create an environment of teamwork and encourage participation in decision-making processes.
• Identify current and future training and development needs and recruit and manage talent.
• Collate report delivery timelines into the annual master calendar
• Prepare financial report as per Old Mutual submission requirements.
• Acquire costing for replacement of equipment. Identify opportunities to influence the improvement or enhancement of business processes and methodologies.
• Prepare reports for submission internally and to the regulator.
• Collate the annual group internal audit strategic plan by prioritizing into tangible deliverables and measurements.
• Highlight process inefficiencies through end-to-end process mapping.
• Ensure group internal audit business continuity plan is updated and tested annually.
• Coordinate the annual disaster recovery projects.
• Manage internal projects.
• Ensure that staff turnover is managed and vacancies filled within required timeframe.
• Ensure the risk control self-assessment process is conducted by capturing loss data and key risk indicators on the system and generate a report for actioning and follow-up.
• Design and maintain the intranet site, ensure design complies with organization technology framework, that intranet site is hosted on the company server and that site meets necessary requirements.
• Represent group internal audit on the data governance forum.
• Manage the facilities assigned to group internal audit by checking that facilities and/or equipment are in good working order.
• Review organization and Business Unit plans and ensure delivered systems, process, services and solutions are aligned to support the achievement of the business strategy, objectives and values.
• Identify training courses and career progression for self.
• Ensure personal development plan activities are completed within specified timeframe.
• Share knowledge and industry trends with team and stakeholders.
• Obtain buy-in for developing new and/or enhanced processes that will improve the functioning of stakeholders' businesses

Qualification and Experience

Professional Qualifications/Honour’s Degree
CA(SA)Certified Internal Auditor (CIA) and/or Certificate in Project Management
5- 8 years' experience in audit/finance/administration/banking, including 3-5 years management experience

Technical / Professional Knowledge

• Relevant software and systems knowledge
• Risk management process and frameworks
• Accounting standards
• Data analysis
• Internal audit policies and procedures
• Performance management
• Strategic planning
• Change management
• Budgeting
• Governance, Risk and Controls

Behavioural Competencies

• Building Partnerships
• Communication
• Decision Making
• Innovation
• Continuous Improvement
• Driving for Results

Desired Skills:

• Design
• Finance
• Financial Reporting
• Implementation
• Internal Auditing
• Management
• Reporting