Senior Officer Workforce Planning
Six Sense Consulting
- R Undisclosed
- Permanent Intermediate position
-
Centurion
- Posted 23 Jul 2026 by Six Sense Consulting
- Expires in 3 days
-
Job 2642940 - Ref SSC001227
About the position
A well-established financial services business is seeking to appoint a Senior Officer Workforce Planning
The successful incumbent is responsible for the planning, organising and adapting staff levels and required workplace activities within the customer experience environment to ensure human capital resources are effectively utilized.
Qualifications and Experience:
- Bachelor's Degree/ Advanced Diploma in Operations Management/ Statistics/ Information Systems related qualification.
- Relevant 4 years’ experience in a Workplace Planning related environment.
Key Performance Areas:
Operational Workforce Planning
- Develop customer experience centre workforce plan in line with the department's requirements.
- Balance staffing levels with the volume of work being produced with the customer experience centre.
- Collect customer data and use it to generate reports on work volume and projected staffing needs.
- Use customer data to improve the department's operations, including optimisation of
- work schedules, identification of critical positions and re-assignment of workers.
- Utilise operational workforce plan to assess the number and type of human capital required aligned to staffing plan and budget.
Reporting
- Contribute to the preparation and submission of regulation reports.
- Aid in the development of functional reporting systems, for management, project or performance reporting.
Stakeholder Management
- Maintain proactive and progressive relationships with key stakeholders.
- Deal with inquiries and requests for information from both internal and external stakeholders.
Please note that if you have not received a response within 14 days of submitting your application that your application was unsuccessful.
However, please keep a lookout on our website, [URL Removed] for available positions which may be inline with your career aspirations.
Desired Skills:
- Workplace Planning
- Submission of regulation reports.
- Internal and External stakeholders
Six Sense Consulting
About the agency
Six Sense Consulting is a Level 1 BBBEE, Recruitment & Consulting Company that was formed in 2012. We provide highly qualified and skilled resources that are placed in blue chip companies where specialised competencies and skills are required.
We are the preferred and trusted recruitment professionals with extensive industry expertise to assist both our clients and candidates.
As a highly skilled team, we are committed to the provision of excellent customer service, quality staffing and competitive pricing.
We strive to continuously build strategic partnerships with our clients to ensure we provide a value add to their business and help our clients grow their business to achieve their overall goals.
We pride ourselves in world class recruitment technology to source the most talented candidates that are a perfect match to the clients job requirements, their culture and team
Six Sense Consulting is an Engineering, IT and Management Consulting Recruitment Company that provides technical and project management resources, systems and solutions to the Engineering, IT and Telecommunications sectors.
The company was formed in 2012 and employs highly qualified and skilled resources that are placed in blue chip companies where competencies and specialized skills are required.
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