About the position
CORE DESCRIPTION
Responsible for Tactical/Operational and or Strategic Supplier relationship management. Including amongst others managing relationships between
business (tactical/operational and strategic units) and suppliers as well as supplier performance. Ensuring that suppliers deliver against
contractual SLAs and requirements of business units in achieving objectives. Managing escalations/disputes between Suppliers and Business users
and ensuring resolutions to disputes by being points of experts and reference for contracts and associated BOQ or statements of work.
JOB RESPONSIBILITIES
Tactical/ Operational supplier relationship management
- Ensure supplier execution against SLAs/ operational requirements (between regions and suppliers) and monitoring and improving performance
management frameworks of contracts
- Manage poor performance of suppliers using remedial actions/ plans and or contractual mechanism, e.g. penalties
- Ensure and facilitate equal work allocation to suppliers by engaging both operations and Suppliers
- Determine and monitor execution capabilities of suppliers by tracking capacity, working with suppliers to increase capacity as required by operations
- Facilitate continuous engagement with Suppliers and become a single point of contact for Suppliers on all contractual issues
- Dispute resolution
- Manage team
Strategic supplier relationship management:
- In line with the defined procurement strategy, manages the identification, classification and categorisation of suppliers
- Is responsible for supplier relationship management and performance management
- Executes supplier development activities
- Identifies and recommends supplier innovations, value release initiatives and manages implementation, and track benefits
- Assesses and defines the supplier risk management plan and mitigation actions
Manages internal customer relationships
- Supports the management of internal client feedback and query resolution on supplier performance
- Administers periodic surveys to measure customer feedback for continuous improvement
- Within the framework of the cross functional sourcing and supplier development teams, closely develops and manages the relationship with internal
clients
- Improves and reinforces procurement's profile and recognition within the internal customer community
- Acts as a source of expert market knowledge, insight and advice to customers
Manages contract compliance and payment terms as per company policies
- Closely monitors contract compliance and flags areas of non-compliance for corrective action
- Identifies methods for optimising user compliance and customer satisfaction
- Manages all administration relate to suppliers including in instance payments, reporting and contractual compliance
Manages people performance and development
- Manages the performance, development and implementation of his/her team#s learning and growth plans and provides coaching and mentoring to
ensure ongoing learning and development
- Provides comprehensive advice, insights, guidance and service on best practice procurement and SRM
Strategic and adhoc
- Ensure process and systems were applicable are designed and implemented to increases efficiencies
- Where required enter into strategic contract development in conjunction with key stakeholders through to negotiations
- Facilitate all contract improvements and ensure contracts are aligned to strategic and operational requirements
CORE COMPETENCIES
FUNCTIONAL KNOWLEDGE
Spend & Demand Analysis; Drafting of Scope of Work; Supply Market & Competitor Analysis; Value Chain & Total Cost Analysis; Strategic Category
Management; Value Identification; Tendering;
Contracting/Legal; Reporting & Procurement Controlling; Procurement Applications & MDM; Operational Contract Management; Supplier Relationship
Procure to Pay; Spot Buy e-Sourcing; Knowledge and
experience in medium to complex negotiations, contracts management, business finance and strategic cost management; Must have a good
understanding of the ICT industry, with a focus on the
telecommunications market and trends; An understanding of ICT sector guides and B-BBEE codes; Good understanding of telecommunications trends
and developments
FUNCTIONAL SKILLS
Communicating with Impact; Drive for Results; Team Working; Customer Management; Building Relationships; Project Management & Planning;
Strategic Agility; Challenging & Influencing; Adherence of
Process & Policy; Business and financial analysis; leading High Performance Teams; Managing & Leading Change; Negotiation skills; Ability to develop
strategic relationships and maintain professional
relationships with suppliers and stakeholders
ATTITUDES/ LEADERSHIP COMPETENCIES
Thought Leadership: Developing strategies/ Providing insights; Generating ideas; Exploring possibilities; Examining information; Adopting practical
Approaches, Continuous improvement
Market Leadership: Developing expertise; Challenging ideas; Interacting with people; Understanding people;
Seizing opportunities; Managing tasks
Business Leadership: Pursuing goals; Taking action; Upholding standards; Managing tasks; Seizing opportunities
People Leadership: Making decisions; Empowering individuals; Challenging ideas; Directing people; Developing people, Convincing people; Interacting
with people
Personal Leadership: Embracing change; Thinking positively; Showing composure; Understanding people; Valuing individuals; Team working
Values Aligned with Company Values
MINIMUM PERSON REQUIREMENTS
REQUIRED CERTIFICATION/PROFESSIONAL REGISTRATION
A CIPS level 6 preferable or equivalent
QUALIFICATIONS
Relevant 3 year degree/ diploma (at least NQF level 6). MBA will be an advantage.
EXPERIENCE
7 Years relevant experience, of which at least 2 years on management level preferable
SPECIAL REQUIREMENTS
Must have a good understanding of the ICT industry, with a focus on the Telecommunications market and trends.
Experience in the ICT/ Company sourcing environment with large scale sourcing projects exposure
An understanding of the Preferential Procurement Framework Act, NDP, NIPC, ICT sector guides and B-BBEE codes Detailed knowledge of
telecommunications next generation network market and trends
Knowledge and experience in medium to complex negotiations, contracts management, business finance and strategic cost management Experience in
building and managing long term internal and external
business relationships
KEY STAKEHOLDERS (INTERNAL/EXTERNAL)
Corporate Governance
HR
Finance
IT
Company Business Operations
Commercial and Sales
Legal Services
Suppliers
Industry and regulatory bodies
KEY DECISION-MAKING AUTHORITY
Execute plans and processes
Service Delivery
vendor portfolio management
Ensuring the post contract strategy is aligned with the overall business objectives
KEY METRICS
Performance of service providers and delivery against operational KPIs
% of total spend managed by procurement
Annual cost savings/ total annual procurement spend
Value release
Cost savings achieved vs. cost savings target
Total department costs to cost savings achieved
Internal customer feedback
External supplier feedback (e.g. Strength of the relationship, etc.)
Desired Skills:
- Customer Relations
- People Development
- Relationship Management
- Strategy
- Supplier Management
