About the position
Job Purpose:
- Managing the ICT infrastructure systems
- Data Centre, voice, server & storage, networks, backups, innovation, end user management, desktop management, database management, internet/intranet, WIFI
- Defining and managing the organisation's cloud posture (efficient and documented utilization of cloud services); creating cloud and infrastructure strategy and execution plan (i.e., optimize cloud service-related cost/usage, component standards, SLAs for uptime & monitoring, etc.).
- Providing efficient server management processes (including security related tasks, documentation, inventory, etc.); ensuring alignment with security requirements (i.e., patching, encryption, etc.).
- Manages the infrastructure related change control procedure and ensures that project deliverables are completed within planned cost, timescale and resource budgets and are signed off.
- Provides effective leadership to the project team and takes appropriate action where performance deviates from agreed tolerances.
- Management and co-ordination of ICT related training for infrastructure team.
- Management of infrastructure resources significant projects for ICT Business Unit.
- Collaborating with members of the Enterprise Architecture team to deliver efficient solutions.
- Providing mentorship and technical guidance for daily and ongoing challenges. This could involve hands-on collaboration, coaching team members on best practices, trouble-shooting, testing, and implementation, peer review, as well as pairing to resolve complex problems.
- Developing and recommending standards, guidelines, and best practices.
- Establish, engage, maintain and review key technology vendors and contracts.
- Work closely with the Contract
- Management team in completing vendor requirements while ensuring that contracts meet organisation standards, following the vendor program/procedures, and ensure the organisation is in full compliance with internal policies and procedures as well as applicable laws and regulations.
- Involves optimisation of individual or team outputs within functional and/or company guidelines.
- Contributes to the implementation of the ICT BU strategic plan.
- Provides input on the strategic objectives and feedback on its implementation.
- Conducts evaluation on the effectiveness of work processes and systems.
- Ensures task execution and results achievement.
- Responsible for relationship management.
- Communicates clearly, openly and honestly in all instances.
Key Performance Areas
TECHNOLOGY INFRASTRUCTURE MANAGEMENT
- Responsible for procurement, deployment, and management of the server environments,
- End-User Technologies: Responsible for desktop, email/chat, Intranet, mobile devices, contact centres, VIP and video services.
- Infrastructure Delivery: Provides the main point of contact for our business and application teams. It has lead responsibility for managing infrastructure demand and business-aligned solutions, portfolio and service management
- Data centre and Enterprise Technologies: Responsible for VM server, midrange, storage and data centres
- Network Technologies: Responsible for the data, voice, internet and wireless capabilities
- Responsible for specialised connectivity capabilities such as co-location services, market data technology, connectivity, and high frequency technology. The team provides application platform and integration services such as web, application server, secure file transfer, and data transformation and connectivity services
- Technology operations: Responsible for infrastructure event and incident management, batch operations, service performance reporting, asset management, enterprise tooling, service continuity
- Infrastructure Engineering: Responsible for infrastructure architecture standards and roadmap development, as well as the research, design and planning for group wide technology products
SYSTEMS MANAGEMENT
- Meet agreed operational targets for availability, capacity, security, patching, performance etc.
- Select, design, and implement major IT infrastructure changes and upgrades
- Implement effective infrastructure design and operational processes including change and configuration management
- Work closely with ICT Senior management and business stakeholders on IT infrastructure strategy
- Manage key ICT Infrastructure suppliers on a day-to-day basis
- Develop KPIs for ICT Infrastructure services provided and ensure compliance with SLAs
- Ensure ICT Infrastructure architecture and operational services meet business requirements and deliver value
- Ensure ICT Infrastructure services are strategically aligned and compliant with global technical standards
- Work with Governance, Risk and Compliance to ensure the IT infrastructure is compliant with security standards
- Manage and evolve the team in line with changing technologies, services and work practices
- Manage the firm's Disaster Recovery solution
PEOPLE MANAGEMENT
- Continually assess the performance of maintenance staff and the job skill base of all technical staff, oversee staff training and recruitment to ensure that the workforce is capable of operating and maintaining state of the support systems
- Manage and evolve the team in line with changing technologies, services and work practices
- People development and appraisal
- Develop and motivate team members to deliver the best possible service to the firm
- Manage assigned projects
ROLES AND RESPONSBILITIES LEVEL DESCRIPTION
- Involves optimisation of individual or team outputs within functional and/or company guidelines.
- Facilitates the implementation of the BU strategic plan.
- Provides input on the strategic objectives and feedback on their implementation.
- Conducts evaluation on the effectiveness of work processes and systems.
- Ensures task execution and results achievement.
- Responsible for relationship management.
- Communicates clearly, openly and honestly in all instances.
- Management of the output of the entire ICT business
Qualifications and Experience
- NQF7 IT related qualification
- Foundation ITIL or Other ITIL Certification advantageous
- Any certification in either Infrastructure environment, IT systems/ Applications
- At least 8 to 10 years of relevant experience at management level, with the focus on either Infrastructure environment, IT systems/ Applications, tools and processes.
- Must have knowledge and understanding of the following technologies/ platforms:
- Windows Server experience (2012, 2016 and latest, etc.) including Active Directory
- Microsoft Exchange, Office 365 (email, SharePoint, One Drive, MS Teams etc.).
- Microsoft Products such as SCCM, SQL, SCOM, Windows Client/Server Operating Systems, Cluster Services
- Hardware devices such as servers, desktops, LCDs, routers, printers, laptops, switches, cabling, server racks
- Storage Area Networks (SAN), Direct Attached Storage (DAS), Network Attached Storage (NAS), RAID configurations
- Virtual Machine environment
- Knowledge of SQL Server Database and Oracle database management
- Must have sound Knowledge of non-financial indicators
- Application support
- Procurement of IT Services
Desired Skills:
- Build relationships
- Deliver client service
- Embrace change
- Drive excellence
- Demand high performance
- Lead the team
- Develop talent
- Support organizational objectives
- Project Management Training
- Knowledge of MS Project
- Non-Financial Indicators
- Programme & Project Management Ability
- Project Management Knowledge and skills
Desired Work Experience:
Desired Qualification Level:
