Senior Manager - Call Centre Operations (Collections)
Strategic Personnel
- R58,300 - R66,700 per month
- Permanent Senior EE position
-
South Africa
- Posted 27 Jun 2025 by Strategic Personnel
- Expires in 14 days
-
Job 2615177 - Ref JHB000750
About the position
Our client, a leader in the collections sector, is seeking a Senior Manager in the Collection Call Centre Operations space.
An exciting opportunity to join a leading corporate.
We are looking for a candidate with a completed BDegree, preferably an Honours.
Minimum 10 years senior Collections Call Centre Operations experience, where you have had managers reporting into you.
Candidate must have extensive experience with large Collections call centres and be knowledgeable in the following areas:
- Inbound call centres (voice)
- Non voice solutions
- Tracing
- Working with alternative collection strategies
- Dealing with distressed accounts and knowledge of the legal process
- Knowledge of dialers and campaign management
Only shortlisted candidates will be contacted. If you have not heard back from us by mid July 2025, please consider your application unsuccessful.
Desired Skills:
- Call Centre
- Operations
- Collections
- Call Centre Operations
Employer & Job Benefits:
Strategic Personnel
About the agency
Established in 1994, Strategic Personnel is a specialist, dynamic recruitment agency focussing on the recruitment of senior executive, middle and junior management and office support staff.
Strategic Personnel's focus is in the sectors of Banking, Financial Services, Human Resources, Legal, Marketing and other Professional sectors. Strategic Personnel counts as our clients the large Banking and Merchant banking groups, Insurance houses and many of the Top 100 companies listed on the JSE.
Strategic Personnel prides ourselves in a strong understanding of our core business and the fact that every candidate and client is unique. Our established and succesful track record is your guarantee of a company proud to offer knowledgeable staffing solutions to match your individual needs.
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