About the position
Our client, a leading global professional services firm, is seeking an experienced Senior Manager to lead their Business Service Learning & Development Practice for a major UK territory.
This is a strategic leadership position within a cutting-edge Technology & Innovation Centre, responsible for driving L&D excellence across multiple service lines. You will manage senior stakeholder engagements, lead a diverse team of L&D professionals, and ensure operational excellence in learning and development delivery. The role requires alignment of working hours with UK business hours.
Key Responsibilities:
Business Leadership:
- Manage daily operational service delivery of a diverse L&D team
- Act as trusted advisor to senior stakeholders
- Champion innovation and challenge the status quo
- Drive a culture of collaboration, inclusion, and openness
- Support L&D practice growth through new services and headcount expansion
- Active member of senior management committee
Operational Excellence:
- Manage offshore day-to-day operations including recruitment, allocations, and development
- Ensure adherence to Service Level Agreements aligned to territory expectations
- Deliver monthly L&D reporting for board and executive committees
- Ensure compliance with territory requirements and operational standards
Workforce Management:
- Track utilization rates to ensure efficiency and balanced workloads
- Establish quality measurement frameworks and SOPs
- Define and track KPIs to measure impact and continuous improvement
- Build scalable systems positioning the centre as a global L&D delivery benchmark
People & Performance Management:
- Coach and mentor the L&D team
- Handle performance reviews and employee relations
- Provide pastoral care and conflict resolution
- Drive team engagement through regular meetings and check-ins
- Lead teams through organizational and technological change
Stakeholder Engagement:
- Communicate effectively with varied stakeholders and territory leaders
- Drive collaborative outcomes and effective team integration
- Act as escalation point for all service function matters
Governance & Risk Management:
- Ensure compliance with policies, legal requirements, and regulatory standards
- Proactively identify and mitigate risks in delivery, resourcing, or employee relations
Essential Requirements:
- Relevant Bachelor's degree (NQF Level 6 or 7) in Human Resources, Education, Business Administration, Organisational Development, or equivalent
- 5-8 years' experience leading multi-disciplinary Learning and Development teams in a global delivery environment
- Proven track record in cultivating stakeholder relationships globally
- Experience in designing, developing, and implementing L&D programs and strategies
- Strong understanding of modern L&D technologies and platforms
- Several years in a leadership or senior management position overseeing diverse teams
- Experience in leading organizational change and transformation initiatives
- Proven ability to work with and advise senior stakeholders, clients, and executives
Advantageous:
- Diploma or Master's degree (NQF Level 8) in Leadership or Business Management (MBA)
- Professional services or consulting industry experience
- Experience with offshore or outsourced operations
- Global and cross-cultural team management experience
Please note that only shortlisted candidates will be contacted
Desired Skills:
- Senior Manager Learning and Development
- Training and Development
- Training Delivery
- Skills Development
