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Senior IT Technician

Recru-it

  • R Undisclosed
  • Permanent Senior position
  • Stellenbosch
  • Posted 05 Oct 2026 by Recru-it
  • Expires in 29 days
  • Job 2645786 - Ref PE011743

About the position

Key areas of responsibility include:

  • Provide support for desktops, laptops, mobile devices, printers, and peripherals
  • Troubleshoot hardware and software errors by assessing the impact of issues, prioritizing problems, running diagnostics, documenting problems and resolutions
  • Full endpoint life cycle management for all user devices from onboarding to offboarding
  • Resolve Helpdesk requests with minimal supervision
  • Support senior stakeholders (directors, lawyers) with a high level of professionalism
  • Troubleshoot Windows 10/11, Microsoft 365, and application issues
  • Share knowledge and assist with training and standards within team
  • Contribute to improving processes, documentation, and user experience
  • Administer Active Directory, Azure AD, Group Policy, DNS, DHCP iManage/Filesite user support
  • Support Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive)
  • Assist with endpoint management (Intune /
  • device policies where applicable)
  • Support VPNs, Wi-Fi, and LAN/WAN connectivity
  • Perform workstation builds, rebuilds, and lifecycle replacements
  • Enforce security standards (endpoint protection, patching, access controls)
  • Assist with user access reviews and offboarding
  • Promote cybersecurity awareness and good user behaviour
  • Own issues end-to-end and communicate clearly with users and team
  • Maintain accurate ticket notes and documentation
  • Assist with asset management and stock control
  • Liaise with vendors for repairs, warranties, and escalations
  • Participate in after-hours or weekend standby support when required
  • Supporting all IT-related work in the Western Cape

 
Requirements:

  • Grade 12
  • 2–4+ years experience in a corporate IT support environment (professional services or legal)
  • Experience assisting users in person and remotely
  • Windows 10/11 and Microsoft 365 support experience
  • Windows Server with HyperV and VMWare
  • Solid understanding of AD, Azure AD, DNS, DHCP, TCP/IP, SMTP
  • Experience supporting Teams, SharePoint, Exchange, Exchange Online
  • Working knowledge of network infrastructure and connectivity technologies (LAN/WAN, Wi-Fi, VPN)
  • Working knowledge of endpoint security and patch management systems and applications
  • Working knowledge of SQL
  • Relevant IT certification(s) preferred (Microsoft, CompTIA, etc.)
  • Alternating office visits
  • Drivers' license with own reliable transport is required


Competencies:

  • Friendly and helpful attitude
  • Good interpersonal skills and ability to work well with others
  • Utilize Microsoft applications for support, reporting and documentation
  • Good written and verbal communication skills
  • Attention to detail with the ability to work
  • under pressure
  • Ability to work independently and in a team
  • Prioritize tasks
  • Fast reaction time to all requests
  • Willingness to learn and find own answers
  • Ability to multi-task & have good organizational\structural skills
  • Maintain confidentiality in all matters


Key areas of responsibility include:

  • Provide support for desktops, laptops, mobile devices, printers, and peripherals
  • Troubleshoot hardware and software errors by assessing the impact of issues, prioritizing problems, running diagnostics, documenting problems and resolutions
  • Full endpoint life cycle management for all user devices from onboarding to offboarding
  • Resolve Helpdesk requests with minimal supervision
  • Support senior stakeholders (directors, lawyers) with a high level of professionalism
  • Troubleshoot Windows 10/11, Microsoft 365, and application issues
  • Share knowledge and assist with training and standards within team
  • Contribute to improving processes, documentation, and user experience
  • Administer Active Directory, Azure AD, Group Policy, DNS, DHCP iManage/Filesite user support
  • Support Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive)
  • Assist with endpoint management (Intune /
  • device policies where applicable)
  • Support VPNs, Wi-Fi, and LAN/WAN connectivity
  • Perform workstation builds, rebuilds, and lifecycle replacements
  • Enforce security standards (endpoint protection, patching, access controls)
  • Assist with user access reviews and offboarding
  • Promote cybersecurity awareness and good user behaviour
  • Own issues end-to-end and communicate clearly with users and team
  • Maintain accurate ticket notes and documentation
  • Assist with asset management and stock control
  • Liaise with vendors for repairs, warranties, and escalations
  • Participate in after-hours or weekend standby support when required
  • Supporting all IT-related work in the Western Cape

 
Requirements:

  • Grade 12
  • 2–4+ years experience in a corporate IT support environment (professional services or legal)
  • Experience assisting users in person and remotely
  • Windows 10/11 and Microsoft 365 support experience
  • Windows Server with HyperV and VMWare
  • Solid understanding of AD, Azure AD, DNS, DHCP, TCP/IP, SMTP
  • Experience supporting Teams, SharePoint, Exchange, Exchange Online
  • Working knowledge of network infrastructure and connectivity technologies (LAN/WAN, Wi-Fi, VPN)
  • Working knowledge of endpoint security and patch management systems and applications
  • Working knowledge of SQL
  • Relevant IT certification(s) preferred (Microsoft, CompTIA, etc.)
  • Alternating office visits
  • Drivers' license with own reliable transport is required


Competencies:

  • Friendly and helpful attitude
  • Good interpersonal skills and ability to work well with others
  • Utilize Microsoft applications for support, reporting and documentation
  • Good written and verbal communication skills
  • Attention to detail with the ability to work
  • under pressure
  • Ability to work independently and in a team
  • Prioritize tasks
  • Fast reaction time to all requests
  • Willingness to learn and find own answers
  • Ability to multi-task & have good organizational\structural skills
  • Maintain confidentiality in all matters

 

Desired Skills:

  • corporate IT support
  • HyperV and VMWare
  • AD
  • Azure AD
  • DNS
  • DHCP
  • TCP/IP
  • SMTP
  • SharePoint
  • Exchange
  • Exchange Online
  • (LAN/WAN
  • Wi-Fi
  • VPN)
  • SQL
  • • Relevant IT certification(s)

Recru-it

About the agency

Recruit IT Recruitment IT Recruitment and Talent Sourcing Specialists Offices in Cape Town and Port Elizabeth as well as Consultants working remotely across the country Telephone number 087 805 8536 www.recru-it.co.za >recru-it* COMPANY PROFILE Certified at a BEE Procurement Recognition Level of 110% >Introduction* >recru-it*was established in August 2005 & specializes in and focuses on the full spectrum of positions within the IT and other sectors. We focus our approach on delivering a superior service to both our client and candidate, in all portfolios and phases throughout the Recruitment process, supporting real transformation within the IT Industry and other sectors through ethical and transparent business practices >Value added services* • Advertising Client Roles • Screening Applications • CV searches • Head Hunting Candidates • CV Selection • Labour Broking • Pay structure advice for client & candidate >Additional services on request* • Personal Reference checks • Credit checks • Criminal checks • ID checks • Academic checks • Qualification checks >Placements portfolio* • Software Engineering & Development • I.T. Solution Sales and Strategic Sales • Sales & marketing • Finance and Insurance • HR • Engineering • Administration / Office Management • Healthcare • FMCG • Warehousing / Logistics • Telecommunications • Training and Development • Executive and senior level placements • ERP & CRM Consultants • Project Management & Administration • I.T Executive Management • Business Analysis • Business Intelligence • Consulting • Network Engineering • Support • Testing • Product Support Specialists   >Operational structure * >recru-it*uses a flat open structure in our approach  Each consultant takes personal ownership for each client request. The consultants are account managers with their respective clients ensuring professional and personal interaction at all times.  Our team supports each other in an interactive, transparent manner to deliver highest quality candidates on each specification, thus ensuring a fast and effective turnaround time to fulfill your every labour requirement. >recru-it*was established in August 2005. Carbon foot print  We practice a 90% paperless environment as most of our duties are internet and electronic. >BEE Profile*  >recru-it*is owned by 2 individuals with 8 additional staff members • 50 % of the business is owned by a black person. • 50% of the business is women owned.  >recru-it*has been officially & precisely rated according to our company structure. • We have been certified at a BEE Procurement Recognition Level of 110%. • Enterprise development – on site as well as external training courses for staff ensuring continuous skill improvement. • Corporate Social Investment – we do not have a formal CSI policy, but we do annual donations.

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