About the position
About the Role
A well-established managed services organisation is seeking an experienced Senior IT Technician to join its technical team. The successful candidate will take ownership of day-to-day technical operations across multiple client environments, providing both proactive maintenance and reactive support across desktops, servers, and cloud services.
This is a hands-on, client-facing role suited to a confident and self-driven IT professional who is comfortable working independently across multiple sites. The role reports into the Operations Manager and forms part of a small, collaborative technical team focused on delivering high-quality IT services.
Key Responsibilities
Install, configure, maintain, migrate, and upgrade Windows Server environments across client sites.
Administer Active Directory, including user, group, OU, DNS, and Group Policy management.
Plan, perform, and verify server backups; execute restores and disaster recovery procedures.
Administer Microsoft 365 environments, including Exchange Online, SharePoint, Teams, OneDrive, and licensing.
Provide second- and third-line Windows desktop support, including printers, software, Windows updates, drivers, and general troubleshooting.
Diagnose and resolve hardware issues, including RAM, storage, and peripheral upgrades.
Monitor client environments using remote management tools and proactively respond to alerts.
Maintain accurate documentation of systems, incidents, changes, and procedures.
Engage directly with clients on-site and remotely, providing clear communication and professional service.
Participate in infrastructure projects such as migrations, rollouts, and technology refreshes.
Provide informal technical guidance and support to junior team members where required.
Essential Experience & Skills
Minimum 5 years’ hands-on experience in IT support or systems administration, ideally within an MSP environment.
Strong Windows Server experience [Phone Number Removed]; or later), including installation, maintenance, migration, and upgrades.
Solid Active Directory administration experience, including Group Policy, DNS, users, groups, and OUs.
Hands-on experience with backup and disaster recovery solutions (e.g. Veeam, Acronis, or similar).
Microsoft 365 administration experience, including Exchange Online, licensing, and collaboration tools.
Strong desktop support experience across Windows environments and end-user technologies.
Practical hardware troubleshooting and upgrade experience (storage, memory, peripherals).
Good understanding of networking fundamentals, including TCP/IP, DNS, DHCP, Wi-Fi, and basic firewall concepts.
Familiarity with endpoint security, patching, and general IT security best practices.
Preferred Experience
Microsoft Azure (virtual machines, networking, and core cloud services).
Microsoft Entra ID (Azure AD), including hybrid identity and MFA.
Microsoft Intune or endpoint management tools.
RMM platforms (e.g. NinjaOne, Datto RMM, N-able, ConnectWise, or similar).
Exposure to firewall technologies (Sophos, FortiGate, MikroTik) or VoIP systems.
Virtualisation experience (Hyper-V or VMware).
Qualifications
Matric / Grade 12 (essential).
Relevant IT qualifications or certifications advantageous (e.g. CompTIA, Microsoft certifications, MCSA/MCSE, AZ-104, MS-102 or equivalent).
Formal qualifications are not essential, with strong emphasis placed on demonstrable experience and technical capability.
Requirements
Valid South African driver’s licence and own reliable transport (essential).
Based in or able to commute reliably to Gqeberha.
Willingness to travel between client sites.
Availability for occasional after-hours support and maintenance windows.
For more exciting IT vacancies, visit:
Network Recruitment
We also specialise in recruiting for:
Software Developers (Back-End, Front-End, Full Stack)
Mobile Developers
Business & Systems Analysts
BI & SQL Experts
UI/UX Professionals
Data Scientists & Data Analysts
Big Data Professionals
Cloud Experts
Infrastructure Specialists
DevOps & SecOps Engineers
Cybersecurity Specialists
SEO / Digital Designers
Please note: If you have not received feedback within two weeks, please consider your application unsuccessful. Your profile will remain in our database for future opportunities.
For more information, contact:
Reinie Du Preez
Senior Specialist Recruitment Consultant
[Email Address Removed]
Desired Skills:
- Senior IT Technician
- IT Technician
- Technician
