Senior IT Support Technician at Visio Assignments
Visio Assignments
- R Undisclosed
- Permanent Senior position
-
Century City
- Posted 01 Jul 2024 by Visio Assignments
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Job 2570865
About the position
Our client is seeking a client-driven, 3rd line ITTechnician that has previous IT Managed Service Provider (MSP) experience.
The successful candidate will be confident and outgoing with an excellent telephone manner. You will have great communication skills both written and verbal, be self-motivated and have the ability to work without supervision.
The ideal candidate will have at least 2 years experience in a similar role with the following skill sets:
- Manage service desk tickets in accordance with client SLA's
- Distribute, escalate and progress tickets where necessary through the ticketing system.
- Mentor and manage team member personal development
Core Competencies required, but not limited to:
- It is essential to have a passion for technology and provide outstanding customer service
Core qualifications and experience but not be limited to:
Skills, know-how and experience
- Previous experience of managing a ticket queue using a ticketing system (ConnectWise, HaloPSA, ServiceNow)
- Able to document technical solutions in a documentation tool (IT Glue).
- Clear and confident communicator at all levels and abilities
Technical/ professional qualifications
- Microsoft Azure
- Microsoft 365
- Microsoft Modern Desktop
- VMWare & Hyper-V
- Active Directory
- Networking
- ConnectWise, HaloPSA, ServiceNow or similar ticketing system.
Desired Skills:
- MSP
- Ticketing System
- Mentoring
- support desk
- It Technician
- Switches installation
- ITGlue
- MS Azure
- O365
- Hyper-V
- Active Directory
- Microsot Modern Desktop
Desired Work Experience:
- 2 to 5 years Recruitment
- 2 to 5 years Systems / Network Administration
Desired Qualification Level:
Visio Assignments
About the agency
A prominent South African brand and a B-BBEE level 1 contributor in the executive search and specialised recruitment field, Visio Assignments has earned the trust of both large corporations and small enterprises alike. Our expertise lies in optimising human resources and providing exceptional staffing solutions in an ever-evolving and fiercely competitive market. At Visio Assignments, we take pride in our status as a privately owned SME, which allows us to respond swiftly to your recruitment needs and provide unparalleled flexibility. Our commitment to success is deeply ingrained in our service philosophy, which is rooted in the belief that your business is our business. This means that we are dedicated to customising our service delivery to precisely meet your unique requirements, ensuring that our partnership with you is a seamless and tailored experience. Our approach revolves around dedication, commitment, and extensive experience, all combined to deliver high-quality and professional services to our valued clients and candidates. We understand that in the modern business landscape, it’s crucial to have a recruitment partner who not only keeps pace with industry changes but also anticipates and innovates to provide you with the best possible solutions. Visio Assignments is committed to being that partner, guiding you toward excellence and success in all your staffing and recruitment endeavors.
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