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EQPlus

Senior IT Operations Manager

EQPlus

  • Undisclosed
  • Permanent Senior position
  • Cape Town Region
  • Posted 13 Oct 2026 by EQPlus
  • Expires in 34 days
  • Job 2646160
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About the position

Cape Town | Permanent Role | On site

Experienced in managing large-scale IT operations and service delivery? This opportunity could be your next move. Join a large enterprise environment where you'll lead operational performance, strengthen stakeholder relationships, and drive service improvements.

Key Responsibilities

  • Oversee IT operations and service delivery across key client accounts
  • Monitor SLAs, lead operational reviews, and drive continuous improvement
  • Manage compliance, information security, major incidents, and IT assets
  • Lead implementations, service transitions, projects, and new site setups
  • Coordinate with local and international teams to maintain service standards
  • Manage operational costs and improve productivity

Requirements

  • Relevant graduate qualification; a Master's degree is advantageous
  • 12 to 14 years of relevant industry experience
  • Experience managing operations supporting 5,000 to 10,000 end users
  • Strong knowledge of networking, systems, voice technologies, business applications, and ITSM
  • Excellent stakeholder management and communication skills
  • ITIL/ITSM certifications and project management experience are advantageous
  • Proficiency in Microsoft Office, Project, and Visio

Location and Work Arrangements: Based in Cape Town, this is a strictly office-based role involving shift work aligned with US time zones.

Desired Skills:

  • IT Operations
  • IT Service Delivery
  • ITSM
  • ITIL
  • SLA Management
  • Incident Management
  • Enterprise Infrastructure

Desired Work Experience:

  • More than 10 years

Desired Qualification Level:

  • Degree

Apply Now

EQPlus

About the agency

EQPlus is a Specialist IT & Financial Recruitment Consultancy with a team of highly experienced staff and shareholders, representative of South Africa's unique diversity. EQPlus is a Specialist Resourcing Services organization, specialising in the provision of contracting staff, permanent staff as well as Executive Search. We do IT your way. EQPlus is a leading provider of IT and Financial talent, on all levels of your business Founded in 1999, the dynamic team at EQPlus focusses on the following business units: EQ Resourcing EQPlus is able to supply top quality technical specialists in all technologies e.g. Mobile Technologies, Java, C#, SQL, Oracle, COBOL, Natural – all levels. EQ PLUS ensures that the candidate match the client’s skills requirement and the culture of the organisation. EQ Plus provides a personal service of exceptional value. EQ Professional Services EQPlus is highly experienced in the sourcing of Programme and Project Managers for short and long term positions, both local and internationally. Business Analysts/Business Process skills are also available with experience across multiple leading BA methodologies. EQ Staffing Solutions EQ Staffing solutions is designed to meet your needs, be it Teams, Fixed price or Executive search. Our offering includes bespoke application development skills across all the enterprise development platforms and technologies over the full lifecycle of a project. Why EQPLUS We have a track record of excellent service delivery on small and large scale recruitment projects. •Our team of inspirational bright minds enables us to provide business leadership in our field. •We provide Technology Expertise, using state of the art Recruitment Intellectual Property •We consistently provide quality candidates, at great value for money with passionate service delivery. •We serve clients and candidates spanning the technology and geographic landscape of South Africa. •We are a Total Talent Solution Centre of Excellence and have specialists that focus on the IT Industry. •We provide Executive Search appointments, Independent Contractors and Permanent Appointments including: oArchitects, oBusiness Analysts, oProject Managers, oAnalyst Programmers (Java, C#, PHP, Web Logic, SQL, Cobol, Universe, SAP, Oracle etc.) oNetwork Engineers (up to CCIE level). oMicrosoft Technology experts, oJava Application Development experts and oMobile Development experts. oFinancial Industry Professionals.

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