About the position
We are seeking an experienced and strategic Senior Internal Communications Manager to lead the development and execution of a comprehensive internal communications and engagement plan. This role will drive alignment with the organisation’s Employee Value Proposition (EVP) and Customer Value Proposition (CVP), fostering employee connection, clarity, and commitment to business goals. The successful candidate will oversee internal messaging, executive communications, staff engagement events, and support key business functions such as HR and Marketing with impactful internal communication strategies.
Key Responsibilities:
Strategic Communication Planning:
Develop and implement a cohesive internal communication strategy that supports the organisation’s broader business objectives, EVP, and CVP.
Executive and Leadership Communications:
Craft and manage internal communications on behalf of senior leaders, ensuring messaging is clear, timely, and consistent with organisational tone and values.
Content Development:
Write and deliver compelling content for internal announcements, business updates, leadership messages, deal wins, and staff newsletters across various formats and platforms.
Internal Events and Engagement Campaigns:
Plan, lead, and execute internal events such as leadership conferences, townhalls, and employee recognition functions. Design staff activations to build morale and increase engagement.
Channel and Platform Management:
Assess and optimise internal communication channels (e.g. intranet, email, chat platforms, digital screens), ensuring they are relevant, streamlined, and effectively used.
Measurement and Reporting:
Track and report on the effectiveness of internal communication campaigns and initiatives, including audience reach, engagement metrics, and overall impact.
Cross-functional Collaboration:
Partner with HR, Marketing, and other departments to support internal messaging around culture, strategy, change initiatives, and campaigns.
Minimum Qualifications:
Matric / Grade 12 / National Senior Certificate
Bachelor’s degree or equivalent in Communications, Public Relations, Media, Journalism, Marketing, English, or a related field
Preferred Qualifications:
Honours degree or Postgraduate Diploma in Communications or related disciplines
Experience Requirements:
At least 10 years’ experience in internal communications within a corporate environment
Proven ability to develop and deliver communication strategies aligned with business goals
Experience working with or supporting executive leadership
Background in financial services, particularly corporate or investment banking, is advantageous
Key Skills and Competencies:
Outstanding writing and editing skills for diverse formats and internal audiences
Strong business acumen with the ability to understand and communicate complex topics clearly
Skilled in conceptualising and managing events, campaigns, and employee engagement initiatives
Proficiency in communication measurement tools and reporting metrics
Strong project management and stakeholder engagement capabilities
Familiarity with change communication and employee engagement best practices
Ability to lead and influence across functions
Technical Knowledge:
Internal communication platforms and tools
Organisational culture and behaviour
Change management principles
Content planning and editorial processes
Communication analytics and reporting tools
Desired Skills:
- Senior
- Internal
- Communications
