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DCV Sabenza IT and Recruitment

Senior Helpdesk Technician at Sabenza IT & Recruitment

DCV Sabenza IT and Recruitment

  • R1.00 - R2.00 per hour
  • Contract Senior position
  • Pretoria
  • Posted 07 Jan 2026 by DCV Sabenza IT and Recruitment
  • Expires in 26 days
  • Job 2630226 - Ref 878000014787270
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About the position

Senior Helpdesk Technician


Job Summary


The Senior Helpdesk Technician provides advanced technical support to end-users, ensuring efficient resolution of IT-related issues. This role involves mentoring junior technicians, managing escalated tickets and contributing to system improvement.




Responsibilities


  • Serve as the primary escalation point for complex technical issues across hardware, software and network environments.
  • Provide Level 2 and Level 3 support for desktops, laptops, mobile devices, printers and peripherals.
  • Administer and troubleshoot Microsoft 365, Active Directory and enterprise applications.
  • Lead IT projects such as system upgrades, migrations and deployments.
  • Monitor and maintain network connectivity and security compliance.
  • Develop and maintain documentation, SOPs and knowledge base articles.
  • Collaborate with vendors and third-party providers for advanced troubleshooting.
  • Analyse recurring issues and recommend process improvements.
  • Ensure compliance with IT security standards and company policies.


RequirementsQualifications


  • Matric and a Diploma or Degree in Information Technology or related field.
  • Minimum 8 years in IT support, with proven experience in senior or escalation roles.
  • Strong expertise in Windows OS, networking fundamentals and Microsoft 365 administration.
  • Proficiency in ITIL practices and ticketing systems.
  • Excellent analytical, problem-solving and communication skills.
  • Ability to manage multiple priorities and work independently.
Certifications


  • CompTIA A+, Network+, Security+
  • ITIL Foundation Certification


Desired Skills:

  • Microsoft 365
  • Active Directory
  • enterprise applications

Desired Qualification Level:

  • Diploma

About The Employer:


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DCV Sabenza IT and Recruitment

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About the agency

Dedicated to the recruitment of IT professionals Sabenza iT is a South African registered business focusing on Finance, Engineering, SAP and general iT recruitment. We have over 18 years' experience in recruiting in South Africa, Australia, Europe, South America and Asia and have worked with a number of large companies offering the best service. We at Sabenza iT understands the changing market and we mold our services around each of our client's needs to offer a personal service. Sabenza iT has forged strong relationships with both Clients and Consultants by ensuring both parties get the most out of every placement. Our Head Office is based in South Africa and we have a satellite office in the UK so that we can keep in contact with expats who may consider returning to South Africa and so that we can offer our services globally for Consultants looking to go to South Africa and Consultants who are looking for opportunities abroad. We at Sabenza recognize the difference it makes to maintain good client relationships and we are keeping our client base niche and manageable in order to give the best service possible. We have gained a good reputation in the market place and have built a very large network and database of consultants that we draw from for each role. We are able to send applications within 24 hours of receiving a role profile or spec. We use one of the best Database software tools available to keep our database up to date and very fast to search. Sabenza iT does not only use job-sites, we headhunt and we use our network to find our clients the right Candidates. We have a strong Facebook presence and we have over 12,000 LinkedIn connections. For further information, please visit our website www.sabenzait.co.za or call me at any time on Tel: 0330040131.

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