About the position
Objective of the Role:
The purpose of the role is to work collaboratively within your team and across other teams in the business to deliver exceptional customer experiences.
Key Responsibilities:
- To work with the proposition, operations, change and development teams to assist in solving business and system issues and designing business solutions to deliver superior customer experiences and a low ‘cost to serve’ operation.
- To analyse clients’ needs and produce technical specification document with tangible deliverables; this covers all aspects of the solution from defining data requirements, rules and logic, design, development and implementation
- Translating high fidelity designs into fully responsive websites with a focus on excellent user experience
- Provide input into the impact analysis for new reporting and business solutions providing detailed development estimates, the technical feasibility of and risks associated with each solution design/project
- Owning projects from start to finish
- Collaborating with other developers on larger projects
- Creating reusable code and libraries for future use
- Ensuring the technical feasibility of UI/UX designs
- Optimizing applications for maximum speed and scalability
- Collaborating with the backend team to ensure smooth integration between the front-end and back-end platforms
- Collaborating with other team members and stakeholders to build products and features
- Conducting peer review code to ensure that we maintain the integrity and quality of our code base
- Ensuring the appropriate operation of our services, which we optimize for performance, scalability, security, correctness, and resilience
- Helping to move our development baseline forward by incorporating emerging technologies
- Assisting with technical architectural concepts
- Develop code according to agreed standards and templates while meeting project deadlines
- Production support related to assigned bugs, driving prompt resolution
- Quick response to add-hoc requests, and important deliverables to clients.
- Unit Testing and Implementing fixes and changes following business and system incidents
- Provide proactive, on-going support to cross functional teams and team members in order to support a mature working environment, including assisting with production support and migration related tasks and issues when required.
- Build relationships and collaborate with key stakeholders in order to build trust that will help to ensure deliverables stay on track, especially linking Operations and IT teams together.
Minimum Qualifications Required:
- Relevant Commerce degree in IT, Finance, Economics, Statistics, Investment Management or Business Management.
- Excellent verbal and written communication skills.
- Multilingual (Advantageous).
- Minimum 5 years of experience in a database development environment
Experience:
- At least 5 years of experience in a Financial Adviser firm, Financial Services Customer Service or an Investment Platform business.
- Experience in delivering exceptional customer service.
- Experience in solving complex problems for customers (internal or external).
- Experience in building successful relationships and working collaboratively across departmental teams.
- Experience at working in a fast paced, proactive and delivery focused environments.
- Familiar with Agile project methodology and JIRA Service Desk processes
- Technical Skills:
- Microsoft SQL server (T-SQL)
- C#.net
- HTML,CSS, JavaScript
- Bootstrap (or responsive design frameworks)
- Beneficial skills:
- React JS web technologies.
- .net Core
- EF Core
- API development
- Solid understanding for architectural design patters
- Angular
- Tools:
- Visual Studio
- GIT
- BitBucket
- JIRA/Confluence
- Azure Devops
- Octopus
Knowledge Required:
A successful candidate will show:
- A deep understanding of investment and life products (to subject matter expert level) in order to talk about investments confidently.
- An understanding of financial services regulation as it relates to investment platform providers.
- An in depth understanding of providing solutions and experiences which delights financial advisers.
- A clear understanding of how an adviser’s business works.
- A clear understanding of the competitive landscape for our platform.
- A strong understanding of change management processes.
- Ability to work systematically with exceptional attention to detail.
- Great communication skills both written and verbal.
- Knowledge of current, relevant Infosec practices
- Exposure to Agile and DevSecOps practice
Communicating with Impact: Communicates effectively in both the written and verbal format delivering clear, succinct messages.
Customer Service: Commits to achieving high quality results and provides a prompt, suitable and personalised service to customer’s that meets their needs. Take personal accountability for delivery.
Driving for Excellence: Approaches work in an orderly and systematic manner to ensure the achievement of high quality customer service.
Analytical Thinking: Understands a situation or problem by breaking it into smaller pieces and tracing the implications of a situation in a step by step way.
Entrepreneurial and Commercial Thinking: Understands the economic environment and able to make well informed business decisions.
People Skills: The ability to influence a wide range of diverse individuals and groups positively.
Resilience: Responds to stressful situations in a calm and proactive manner and keeps self and team focused on balancing personal energy with business result.
Teamwork and Cooperation: Cooperates with others to accomplish common goals.
Persuading and Influencing: The capacity to persuade, convince and influence others for the purpose of achieving desired results.
Leading Change: Continually seeks and encourages others to see opportunities for new and innovative approaches to solving organisational problems.
Trust and Integrity: Shows sincerity, honesty and consistency in words and actions.
Desired Skills:
- Systems Analysis
- Complex Problem Solving
- Programming/configuration
- Critical Thinking
- Time Management
