Senior Franchise Manager: Salsa at Famous Brands

About the position

Introduction

The role of the Senior Franchise Manager is to lead the operations team in delivering comprehensive support that drives the development and growth of the Franchise Partners' businesses, ensuring they achieve above-average returns on investment and positioning the brand as the preferred choice for both investors and consumers nationwide.

Duties & Responsibilities

• Collect and analyze/interpret monthly management accounts, benchmark performance and suggest corrective actions where necessary.
• Protect brand integrity via implementation and measurement of Standards of Operations Programmes.
• Identify and communicate formal training needs to the skills trainer for training intervention.
• Monitor and feedback information about competitor activity and pricing within his/her region.
• Identify in-store training needs and implement OJT (on the job training) interventions and coaching.
• Assist franchisees in selecting and formulating locality marketing plans in order to increase brand awareness and grow their business.
• Ensure implementation of national marketing campaigns. Enforce correct use of all supporting elements i.e. point of sale, premiums etc.
• Act as brand custodian and ensure brand integrity is always protected via adherence to all requirements across key functions namely, Operations, Development, HR, and Marketing.
• Drive the Menu matric accuracy
• Assist marketing team with menu launches and product development
• Participate in annual Business Plans and Marketing plans development
• Assist in processes related to change of ownership and the opening or revamping of restaurants.
• Prepare all relevant information relating to Franchise Agreements.
• Handle customer queries promptly and effectively to resolve issues and uphold the brand's reputation

Maintain the integrity of the Franchise Intelligence System by regularly updating information including sales and GPs, Franchise Partner and commercial information.

Desired Experience & Qualification

Formal Education

• Minimum of Matric

A related tertiary service qualification

Experience

Minimum of 5 years' experience in Food Service Industry. Food Franchising is preferred.