Senior Franchise Manager at Famous Brands

About the position

Introduction

The role of the Senior Franchise Manager is to manage, develop and grow our Franchise Partners business to the extent whereby they enjoy an above-average return on their investment, contributing towards the brand becoming the brand of choice for both potential investors and consumers. This role is responsible for the Lupa brand countrywide.

Duties & Responsibilities

• Manage subordinates
• Assist with the development and implementation of franchisee specific business plans and budgets.
• Collect and interpret monthly management accounts, benchmark and suggest corrective actions where necessary.
• Protect brand integrity via implementation and measurement of Standards of Operations Programs.
• Identify and communicate formal training needs to the skills trainer for training intervention.
• Monitor and feedback information about competitor activity and pricing within his/her region.
• Identify in-store training needs and implement OJT (on the job training) interventions and coaching.
• Assist franchisees in selecting and formulating locality marketing plans to increase brand awareness and grow their business.
• Ensure implementation of national marketing campaigns. Enforce correct use of all supporting elements i.e. point of sale, premiums etc.
• Act as brand custodian and ensure brand integrity is always protected via adherence to all requirements across key functions namely, Operations, Development, HR, and Marketing.
• Drive the Menu matric accuracy ongoing
• Assist marketing team with menu launches and product development
• Participate in annual Business Plans and Marketing plans development
• Assists in processes related to change of hands and new or revamped restaurants.
• Prepare all relevant information relating to Franchise Agreements.
• Handles customer queries efficiently and ensures the brand reputation is restored.
• Act as brand custodian and ensure brand integrity is always protected via adherence to all requirements across key functions namely, operations, development, HR and marketing.
• Integrity of Franchise Intelligence System is maintained by being the Franchise Consultant. (trading hours, contact details etc.)

Desired Experience & Qualification

• Certificate / Diploma in Hospitality Management and / or Business Management.
• Minimum of 5 years' experience in Franchise Food Service Industry. Food Franchising is preferred.