About the position
The Senior Enterprise Engineer is a technical role responsible for providing architectural, design, and implementation consultancy services to our Enterprise customers.
The role focuses primarily on our strategic vendor solutions, while also encompassing related supporting technologies.
The successful candidate will be an experienced engineer with a strong technical background in Enterprise-grade solutions and demonstrable recent experience in deploying and implementing these technologies. A high level of customer-facing experience is essential, as the role involves direct engagement with our clients.
This role also includes implementing performance-based changes, troubleshooting, and resolving issues across a variety of network architectures and vendor solutions. You will be expected to drive critical issues to resolution and escalate to vendors when necessary.
Key Responsibilities:
- Conduct face-to-face meetings with customers to gather and understand requirements, translating them into technical solutions aligned with NEC XON offerings.
- Provide on-site services at customer locations as part of a hybrid working model. Some engagements will require physical presence, while others will be delivered remotely depending on customer needs.
- Act as the technical interface between the customer and NEC XON’s commercial teams, managing the technical relationship and fostering customer trust.
- Lead technical aspects of projects from initial customer engagement through to implementation and/or operation, including mentoring junior team members.
- Work as part of a broader project team to support large-scale design and implementation efforts for Enterprise customers.
- Complete all tasks required for successful network deployment, including but not limited to: engineering design documentation, lab testing, design validation, network implementation, and migrations.
- Conduct hands-on testing to validate network designs and deployments, leveraging new products and features.
- Support customers during product evaluations and in the post-sales phase.
- Follow support guidelines and recommend enhancements for supported networks, assisting with escalations from the SMC or Services Team.
Competencies
- Solid understanding of core network technologies (routing, switching, firewalls, etc.)
- Broad technical knowledge across networking, optical transmission, and data centre environments
- Familiarity with Linux, scripting, DevOps, SD-WAN, cloud solutions, DPI, optical systems, caching, security, and DDoS technologies is advantageous
- General working knowledge of server and compute stacks and related industry technologies, such as virtualisation, Windows and Linux servers, storage and hyper-converged infrastructure, and how these integrate with the network
- Knowledge of IP/MPLS/SR, as well as next-generation fixed and mobile network architectures, is a plus
Qualification & Experience
- Minimum 10+ years of experience in the field of networking.
- Proven Service Provider experience is required, including the design, implementation, and support of carrier-Desig or ISP-grade networks
- Fortinet, Juniper & Cisco certification is compulsory
- Other vendor certifications will be an advantage
- Must be self-motivated and be able to manage own time
- Excellent customer-facing and communication skills
- Excellent documentation and presentation skills
Desired Skills:
- Design
- Networking
- Cisco
- Enterprise
