About the position
ENVIRONMENT:
MANAGE risk for clients across the business as a single entity or nationally, of a dynamic Financial Solutions Provider, seeking to fill the role of a Senior Credit Risk Advisor. This will be done by gathering, analysing and sharing market, Debtor and financial intelligence and recommending mitigating actions; to drive full-service offering; and to lead and develop the Advisory team responsible for a client base, so that the region delivers consistent, high-quality Risk Management. The successful incumbent must possess a Degree/Diploma / NQF level 7 qualification in Financial, Economics, Law or Business Management with 5 years' experience as a Credit Risk Manager or Advisor. You will also require Trade credit experience including working with credit insurers, a strong financial understanding: able to read and interpret financial statements, management accounts and credit reports, in-depth understanding of financials: analysis of annual financial statements, ratios, cash flow and the norms for the building industry & expert reading and interpretation of credit reports, local and international.
DUTIES:
Risk Management Meetings and Reports (Consultancy) -
- Hold a Risk Management Meeting with every consultancy client each month (12 per year, minimum 11), unless an exclusion has been approved by the Regional Manager and flagged on the client tracker before the end of the first quarter.
- Deliver each Risk Management Report to BCM's standard: a genuine risk conversation with clear risk issues, recommendations and agreed actions, not a restatement of the age analysis.
- Keep the client tracker and CreditSphere360 current at all times; these are the source of your RMR delivery results.
- Identify actual and potential major risk issues at meetings, report them to the Regional Manager and agree any intervention required.
- Provide market intelligence at client meetings and develop solutions that reduce client risk according to each Debtor's risk category.
- Engage with clients' national leadership on risk across the whole entity and analyse business risk elements to determine the risk category.
Credit Insurance and Brokerage Reporting -
- Issue Insurance Risk Management Reports to brokerage clients as set on the client tracker: Tier 1 monthly, other tiers quarterly; prepare insurance dashboards where required.
- Complete policy reviews on time and improve risk participation on every allocated policy, assessed at each review.
- Manage and improve the claims ratio across allocated policies; prevent avoidable repudiated claims.
- Grow brokerage revenue from your portfolio against the target agreed at the start of the review period.
- Comply with insurers' deadlines; ensure declarations are accurate; produce Records of Advice on all policy changes and new policies.
- When a Debtor requests a limit, obtain all information needed for a thorough assessment, and look for solutions to obtain cover rather than accepting the first outcome from the insurer.
- Know when a claim must be lodged, advise the client with confidence, calculate expected payouts, check indemnity proposals and handle rejected claims in a way that leads to a win-win.
- Build relationships with insurers' management, including claims and underwriting.
- Analyse clients' policy requirements in the context of their business strategy; influence new policy quotes in the client's favour; apply knowledge of cell captive, contingency and self-insurance.
- Motivate higher insurance limits and share insurers' market intelligence with the business.
BCB Credit Reports -
- Grow the value and number of BCB reports requested by clients in your portfolio and encourage clients to vet new accounts through BCB.
- Sign off BCB reports on the BCB portal within your mandate, targeting a turnaround of one hour or better.
- Read and interpret BCB and other credit reports and explain risk gradings and their implications to clients.
- Sign off BCB reports for your own and your team's clients in the region, within your mandate.
Debt Recovery -
- Own the collection success rate on your portfolio jointly with your DRS and give personal attention to your 20 largest matters by value.
- Reduce average days to collect through early intervention and clear direction to your DRS.
- Determine which debtors exceed their credit limits, establish what is being done on accounts over terms, and recommend security where necessary.
- Advise clients on the best legal course of action; instruct or liaise with attorneys on complex and defended matters; ensure attorneys report correctly to clients.
- Attend business rescue and liquidation meetings, report on viability from the client's perspective and submit claims to liquidators or practitioners on the client's behalf.
- Measure attorney performance on the regional panel and report on it bi-annually; resolve issues between staff, clients and attorneys.
CreditSphere360 and Industry Age -
- Load and match Industry Age data by the 5th of each month where this is allocated to you, and ensure your clients are correctly allocated to you on CreditSphere360.
- Treat Industry Age and RMR data as client-facing: it drives CreditPulse Intelligence and the live Debtor monitoring provides to clients.
- Use CreditSphere360 dashboards and alerts to prepare for Risk Management Meetings and act on early warnings.
- Ensure your team's Industry Age and RMR data on CreditSphere360 is complete and accurate.
Client Value and Growth -
- Market full service: BCB, debt recovery, credit insurance, brokerage and strategic partner products; identify needs and refer accordingly.
- Understand the cost and benefit of services and how compares to competitors, including pricing.
- Identify potential new clients for all BCM products and develop relationships with key role players in client organisations.
- Translate business plans into effective operating plans; identify best practice and gaps and implement improvements.
- Train and upskill your team to identify opportunities for strategic partner services.
REQUIREMENTS:
Qualifications –
- A Financial, Economics, Law or Business Management Degree, or a Diploma / NQF level 7 qualification.
- Meets the FSCA fit and proper requirements applicable to the role.
Experience/Skills –
- 5 Years' experience as a Credit Risk Manager or Advisor.
- Experience at a managerial level is an advantage.
- Trade credit experience is required, including working with credit insurers.
- A strong financial understanding: able to read and interpret financial statements, management accounts and credit reports.
- In-depth understanding of financials: analysis of annual financial statements, ratios, cash flow and the norms for the building industry.
- Expert reading and interpretation of credit reports, local and international,
- In-depth understanding of risk gradings and risk categories, and the ability to explain them to clients' senior management.
- Understanding of budgets.
- Computer skills: CreditSphere360, the BCB portal and Microsoft Office.
ATTRIBUTES:
- Analytical and strategic thinking.
- Problem solving and dealing with pressure.
- Conflict handling and resilience.
- Communication and interpersonal skills.
- Tenacity.
- People Management.
Desired Skills:
