Senior Call Centre Agent

About the position

Senior Call Centre Sales Agent

Drive success through skilled B2C telesales in a professional call centre environment.
Parow, Cape Town | R20,000 CTC/month | Alternating shifts (08:00am to 17:00pm / 10:00am to 19:00pm) | Every second weekend

About Our Client
Our client builds growth through human connection. Their Cape Town-based call centre combines technology and empathy to deliver impactful customer experiences. They invest in ambitious, hard-working people who take ownership of their results and thrive in performance-driven environments.

The Role: Senior Call Centre Sales Agent
This is an in-office telesales position focused on closing business-to-consumer deals. You'll manage qualified leads, engage prospects with professionalism, and help drive company growth through consistent conversion and customer engagement.

Key Responsibilities

• Make outbound sales calls and convert leads into customers.
• Communicate persuasively and professionally with potential clients.
• Manage objections effectively and close sales confidently.
• Maintain call accuracy, pacing, and compliance standards.
• Consistently meet and exceed individual and team KPIs.
• Provide excellent customer experience in every interaction.

About You

• Minimum of 2 years of experience in a senior telesales or call centre role.
• Matric certificate or higher qualification.
• Proven success in achieving or exceeding sales targets.
• Strong verbal and written communication skills.
• Confident, energetic, and self-motivated.
• Professional typing speed and attention to detail.
• Zero excuses mindset, reliable, driven, and adaptable.
• Willing to work alternate weekends and rotating shifts (08:00am to 17:00pm / 10:00am to 19:00pm).

Desired Skills:

• Sales
• Telesales
• Call Center

Desired Work Experience:

• 1 to 2 years