About the position
ENVIRONMENT:
OUR client, a UK-based Non-Profit, has a 12-month fixed-term contract for a seasoned Senior Business Systems Analyst to lead the mapping, documentation, and optimisation of its end-to-end business processes. This is not a ‘maintenance’ role, but a transformation-focused position designed for a self-starter who can bridge the gap between the current operational reality and the future systems capability. The successful candidate will require a suitable Degree (numerate) or Business Analyst Certification such as FTI or IIBA CBAP with 5-7 years industry experience including proficiency in BPMN 2.0, Lean or similar process improvement methodologies. This is a high-impact role where your work will directly influence the ability to scale and provide better educational outcomes for young people globally. You will have the autonomy to shape the operational backbone during a period of significant investment and evolution.
DUTIES:
- Process Architecture: Lead the comprehensive mapping of ‘As-Is’ processes across all departments, identifying bottlenecks, redundancies, and ‘shadow IT’ practices.
- Future-State Design: Collaborative development of ‘To-Be’ processes that align with a 3-year growth strategy and enhanced system capabilities.
- System Analysis: Evaluate how current and future software stack supports business goals, ensuring data integrity and seamless integration across platforms.
- Gap Analysis & Recommendations: ‘Join the dots’ between disparate departmental workflows to provide actionable, high-level recommendations to the leadership team.
- Stakeholder Engagement: Act as the primary liaison between technical teams and non-technical staff, translating complex system requirements into clear business value.
- Documentation: Create and maintain a centralised repository of process maps, functional specifications, and user guides to ensure long-term knowledge retention.
REQUIREMENTS:
Qualifications –
- A suitable Degree (numerate) or Business Analyst Certification such as FTI or IIBA CBAP.
Experience/Skills –
- 5-7+ Years in Business & Systems Analysis: A proven track record of delivering complex process mapping and system implementation projects.
- Systems Expertise: Deep experience with ERP, CRM, or specialised service management systems is highly desirable.
- Methodology: Proficiency in BPMN 2.0, Lean, or similar process improvement methodologies.
- Education Sector Knowledge: (Optional but preferred) An understanding of the unique operational challenges within the education or social enterprise space.
ATTRIBUTES:
- A ‘Self-Starter’ Mindset: You don't wait for a task list; you identify what needs to be fixed and build the roadmap to get there.
- Pace & Precision: Ability to deliver high-quality documentation and analysis under tight deadlines without sacrificing detail.
- Strategic Intuition: A natural ability to see the ‘big picture’ and understand how a change in one department ripples across the entire organisation.
Desired Skills:
- Business Analysis
- Business Process Model and Notation (BPMN)
- Systems Analysis
About The Employer:
A UK-based Non-Profit
