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EQPlus

Senior Business Analyst (ServiceNow)

EQPlus

  • Undisclosed
  • Contract Senior position
  • Johannesburg
  • Posted 13 Oct 2025 by EQPlus
  • Expires in 34 days
  • Job 2624619
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About the position

We are seeking a Senior Business Analyst with proven experience in ServiceNow to drive business transformation initiatives. In this role, you will support one of South Africa's leading organisations, an established, recognisable brand with a strong focus on technology and a positive company culture. You will collaborate with stakeholders to evaluate systems, optimise processes, and effectively bridge business and technical teams.

Key Responsibilities:

  • Lead requirements gathering, analysis, and documentation for ServiceNow solutions
  • Evaluate ServiceNow functionality and features, identifying gaps, inefficiencies, and opportunities for improvement
  • Translate business needs into functional specifications and workflows
  • Support configuration, implementation, and optimization of ServiceNow modules
  • Collaborate with stakeholders to identify opportunities for process improvement and automation
  • Facilitate workshops, testing, and validation of ServiceNow solutions
  • Provide guidance and support to business teams on ServiceNow usage and best practices

Qualifications and Experience required:

  • A Degree or National Diploma in IT (or similar/related)
  • Demonstrated experience in business analysis or related roles, preferably with exposure to ServiceNow (essential)
  • At least 5 years' experience as a Senior Business Analyst
  • Proven experience in working with Senior and Executive stakeholders to understand and document business processes
  • Experience supporting technology-enabled business solutions in medium to large organizations
  • Certification in Business Analysis or a related field (e.g., CBAP, CCBA, or equivalent) is preferred

Key Skills required:

  • Strong experience with ServiceNow administration, configuration, or workflow design.
  • Business process analysis and improvement
  • Evaluation and assessment of ServiceNow functionality and features
  • Requirements gathering and documentation
  • Solution design and stakeholder collaboration
  • Strong communication and problem-solving skills
  • Experience with process automation or digital platforms
  • Exposure to project delivery or implementation of enterprise tools
  • Understanding of agile or iterative delivery approaches

Desired Skills:

  • Senior Business Analyst
  • Business Analysis
  • Service Now
  • ServiceNow
  • Requirements Elicitation
  • Requirements Gathering

Desired Work Experience:

  • 5 to 10 years

Desired Qualification Level:

  • Degree

Apply Now

EQPlus

About the agency

EQPlus is a Specialist IT & Financial Recruitment Consultancy with a team of highly experienced staff and shareholders, representative of South Africa's unique diversity. EQPlus is a Specialist Resourcing Services organization, specialising in the provision of contracting staff, permanent staff as well as Executive Search. We do IT your way. EQPlus is a leading provider of IT and Financial talent, on all levels of your business Founded in 1999, the dynamic team at EQPlus focusses on the following business units: EQ Resourcing EQPlus is able to supply top quality technical specialists in all technologies e.g. Mobile Technologies, Java, C#, SQL, Oracle, COBOL, Natural – all levels. EQ PLUS ensures that the candidate match the client’s skills requirement and the culture of the organisation. EQ Plus provides a personal service of exceptional value. EQ Professional Services EQPlus is highly experienced in the sourcing of Programme and Project Managers for short and long term positions, both local and internationally. Business Analysts/Business Process skills are also available with experience across multiple leading BA methodologies. EQ Staffing Solutions EQ Staffing solutions is designed to meet your needs, be it Teams, Fixed price or Executive search. Our offering includes bespoke application development skills across all the enterprise development platforms and technologies over the full lifecycle of a project. Why EQPLUS We have a track record of excellent service delivery on small and large scale recruitment projects. •Our team of inspirational bright minds enables us to provide business leadership in our field. •We provide Technology Expertise, using state of the art Recruitment Intellectual Property •We consistently provide quality candidates, at great value for money with passionate service delivery. •We serve clients and candidates spanning the technology and geographic landscape of South Africa. •We are a Total Talent Solution Centre of Excellence and have specialists that focus on the IT Industry. •We provide Executive Search appointments, Independent Contractors and Permanent Appointments including: oArchitects, oBusiness Analysts, oProject Managers, oAnalyst Programmers (Java, C#, PHP, Web Logic, SQL, Cobol, Universe, SAP, Oracle etc.) oNetwork Engineers (up to CCIE level). oMicrosoft Technology experts, oJava Application Development experts and oMobile Development experts. oFinancial Industry Professionals.

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