Senior Business Analyst (Retail)

About the position

Purpose of the role:
To deliver significant business benefits to the Group through targeted Technology and Process initiatives that are aligned with the business unit strategy and objective, the incumbent must ensure desired business outcomes are realized through detailed documentation of the technology and process enhancements required for the business to achieve its goals.

Additionally, the role involves ensuring constant and optimal functionality of the Group IT systems by supporting system users in the Group and within the divisions. The role demands advanced capability to design and govern solutions that respect local autonomy across Distribution Centres and retailers while ensuring national consistency. The Senior Business Analyst will also mentor junior analysts and lead cross-functional teams to drive strategic projects.

Reporting to the Portfolio Manager of Merchandise and Marketing.

Responsibilities:

• Gather and document business requirements; prepare end-to-end process documentation
• Align solution designs with Enterprise and Solution Architects
• Collaborate with Project Managers to ensure accurate project deliverables and schedules
• Review and execute functional test cases, support user acceptance testing and training
• Facilitate solution roll-out and provide ongoing technical support
• Deliver Level 2 support for operational issues
• Propose and implement system changes to enhance performance and sustainability
• Assist vendors with application-related issues and manage vendor relationships
• Maintain and update system documentation in a central repository
• Ad hoc duties as required by management

Requirements:

• Bachelor of Commerce or equivalent relevant tertiary qualification
• At least 8 years' experience as a Business Analyst or similar role in Wholesale and Retail
• A minimum of 5 years' experience in Business Analysis
• At least 5 years' experience in Retail (advantageous)
• In-depth knowledge of relevant application stack
• Knowledge of key frameworks such as BABOK Framework, Application Lifecycle (ALM), Systems Development Lifecycle (SDLC), and Program and Project Methodologies such as Agile and Waterfall

Desired Skills:

• Application stack
• BABOK Framework
• ALM
• SDLC
• Agile
• Waterfall
• Wholesale and Retail
• Design Solutions

Desired Work Experience:

• 5 to 10 years FMCG
• 5 to 10 years Business Analysis

Desired Qualification Level:

• Degree