About the position
ENVIRONMENT:
DEFINE and refine complex business problems, influencing solution direction, and ensuring alignment across multiple stakeholders, systems, and initiatives as the next Senior Business Analyst wanted by a dynamic provider of Integrated Security Solutions. You will be working in a Digital Identity Management environment, supporting mission critical solutions within a complex, regulated ecosystem. The ideal candidate must possess a Business Analysis Certification or formal BA training with 8-10+ years demonstrated experience delivering end-to-end business analysis across the SDLC including working with standard BA and delivery tooling across documentation, diagramming, and project tracking. You will also need proven experience in regulated or compliance-driven domains (e.g. Financial Services, Payments, Insurance, Telcos, Motor Industry, Identity Management) where data privacy, risk, or governance obligations are front of mind and shape outcomes.
DUTIES:
Business Analysis & Discovery -
- Lead and facilitate structured discovery and analysis activities, including workshops, stakeholder interviews, and process deep-dives.
- Engage with business, operational stakeholders, and development teams to elicit, challenge, refine, and prioritise requirements, including proactive identification of gaps and risks.
- Perform detailed current-state analysis, including business processes, system behaviour, and data flows.
- Identify and unpack hidden requirements, assumptions, risks, and dependencies that are not explicitly stated by stakeholders.
- Apply appropriate analysis techniques (process modelling, data analysis, gap analysis, impact analysis) to fully understand the problem space.
- Translate complex and ambiguous inputs into clear, structured problem definitions and scope boundaries.
- Ensure alignment between business intent, operational reality, and technical feasibility from the outset.
Requirements & Solution Design -
- Produce and maintain high-quality requirements artefacts (business requirements, functional requirements, non- functional requirements, process flows, data mappings, decision logic, acceptance criteria).
- Ensure requirements are testable, traceable, and aligned to business outcomes.
- Take ownership of non-functional requirements such as performance, security, and scalability.
- Work closely with Development and Architecture teams to shape viable solution options, balancing business needs, technical constraints, and delivery risk.
- Drive clarity on edge cases, exceptions, and business rules.
- Act as the custodian of scope and requirements integrity, managing change and preventing uncontrolled requirement creep.
Delivery & SDLC Participation -
- Partner with Account Executives/ Project Managers / Delivery Leads to support planning, cadence, dependency management, and risk identification.
- Support Delivery teams throughout the SDLC by stepping in and taking ownership of resolving ambiguity, unblocking Delivery teams, development support, and release readiness.
- Participate actively in testing and validation, ensuring delivered solutions meet agreed requirements and business intent.
- Take accountability for business sign-off of delivered solutions prior to production release.
- Direct input and ownership into shaping delivery frameworks and how they evolve both internally and externally.
Stakeholder & Operational Alignment -
- Influence decision making at both delivery and senior stakeholder levels by providing structured, data driven analysis and recommendations.
- Function as the bridge between business, technology, and operations, ensuring shared understanding and alignment.
- Manage multiple, often interdependent, requirements across initiatives and operational demands.
- Provide clear and concise updates on analysis progress, risks, and decisions to relevant stakeholders.
- Actively contributes to an effective and efficient working environment aligned to the organisation’s corporate culture.
- Provide guidance and mentorship to the broader BA team, with a particular focus on the craft elements of business analysis, stakeholder judgment, problem framing, knowing what questions to ask and when, and translating ambiguity into clarity. The expectation is not volume of mentorship but quality of influence.
REQUIREMENTS:
Qualifications –
- Business Analysis Certification or formal BA training mandatory.
- Relevant tertiary qualification beneficial but not mandatory.
Experience/Skills –
- 8-10+ Years’ Business Analysis experience.
- Demonstrated experience delivering end-to-end business analysis across the SDLC.
- Strong experience in requirements elicitation, documentation, and validation.
- Demonstrable experience working with standard BA and delivery tooling across documentation, diagramming, and project tracking.
- Advanced understanding of software delivery methodologies, including Agile and Waterfall.
- Proven experience in regulated or compliance-driven domains (e.g. Financial Services, Payments, Insurance, Telcos, Motor Industry, Identity Management) where data privacy, risk, or governance obligations are front of mind and shape outcomes, with the ability to demonstrate and articulate how these were navigated and overcome in solution design and requirements refinement.
- Comfortable working with interdependent systems, integrations, and data flows.
- Demonstrable experience defining, interpreting, and working with APIs and API documentation within integrated systems.
- Solid understanding of system architecture and system interdependencies.
ATTRIBUTES:
- Proven ability to analyse processes, systems, and data to support decision -making.
- Excellent written and verbal communication skills, with the ability to engage both technical and non-technical stakeholders.
- Excellent analytical, problem-solving, and critical thinking capability.
- High standard of documentation quality and attention to detail.
- Ability to operate effectively in environments with competing priorities, operational noise, and ambiguity.
- Confident engaging Developers, Testers, and Architects on solution detail without overstepping into design ownership.
- High level of professional maturity, accountability, and resilience.
- Naturally collaborative, with sufficient EQ to challenge stakeholders constructively.
- Comfortable working in an Agile delivery environment, including refinement sessions and iterative delivery.
Desired Skills:
- Agile methodologies
- Business Analysis
- Data Modeling
- Requirements Elicitation
- Waterfall Methodologies
About The Employer:
A dynamic provider of Integrated Security Solutions
