About the position
Position Overview
The Administrative Head will oversee and manage the full administrative operations of the company, ensuring efficiency, compliance, and exceptional client service. This individual will lead the administration team, maintain high operational standards, and ensure accurate processing of long-term insurance and investment products. A minimum of 10 years’ experience in financial services administration is essential, along with deep knowledge of long-term insurance, investments, retirement products, and regulatory requirements.
Key Responsibilities
Administration Management
- Oversee day-to-day administration of all long-term insurance products, including:
- Life cover
- Investments (unit trusts, endowments, tax-free savings, lump sum products)
- Retirement annuities, preservation funds, living annuities
- Life, Disability and dread disease benefits
- Ensure accurate and timely submission of all new business, servicing requests, and claims.
- Manage escalations with providers and resolve complex administrative issues.
- Create, implement, and monitor internal processes and SOPs for efficiency and compliance.
- Maintain strong relationships with product providers, underwriters, and service consultants.
Compliance & Regulatory Oversight
- Ensure administrative processes comply with FSCA, FAIS, POPIA, FICA, and internal compliance frameworks.
- Maintain proper record-keeping, data integrity, and document management systems.
- Monitor that all processing (KYC, FICA, client onboarding, reviews) meets regulatory standards.
- Assist with compliance audits and ensure the administrative team meets all governance requirements.
- Oversee accurate and up-to-date KYC/FICA compliance for all clients.
Team Leadership & Training
- Lead, mentor, and supervise the administration team.
- Allocate workloads and monitor output to ensure deadlines are met.
- Provide ongoing training on products, systems, compliance, and administrative processes.
Client Service & Relationship Management
- Ensure high-quality communication with clients and brokers/advisors.
- Oversee the preparation of client files, onboarding packs, review packs, and compliance documentation.
- Handle high-level client service issues and ensure efficient resolution.
- Support advisors with accurate information, updates, and administrative support.
Operational Oversight
- Manage CRM systems and ensure accurate data capturing and workflow management.
- Implement process improvements to enhance service delivery and operational effectiveness.
- Ensure that all service level agreements (internal and external) are met.
- Maintain knowledge of new products, regulatory changes, and industry developments.
- Contribute to strategic planning regarding operations and administrative capacity.
Required Skills & Competencies
- Strong knowledge of long-term insurance products and processes.
- Excellent understanding of FAIS, FICA, POPIA, and FSCA regulatory frameworks.
- Advanced administrative and organisational skills.
- Strong leadership and people-management capabilities.
- Ability to manage pressure, deadlines, and a high-volume environment.
- Excellent written and verbal communication skills.
- High attention to detail and accuracy.
- Proficiency in CRM systems, provider portals, and Microsoft Office.
Qualifications & Experience
- Minimum 10 years’ experience in long-term insurance and investment administration.
- RE5 (mandatory).
- Relevant industry qualifications, such as:
- NQF Level 5 or higher in Financial Planning, Wealth Management, Insurance, or related field.
- Previous experience in a supervisory role (preferred).
Personal Attributes
- Professional, punctual, ethical, and client focused.
- Strong problem-solving ability.
- Proactive and process driven.
- Reliable and able to manage confidential information with discretion.
- Excellent people skills
Position Overview
The Administrative Head will oversee and manage the full administrative operations of the company, ensuring efficiency, compliance, and exceptional client service. This individual will lead the administration team, maintain high operational standards, and ensure accurate processing of long-term insurance and investment products. A minimum of 10 years’ experience in financial services administration is essential, along with deep knowledge of long-term insurance, investments, retirement products, and regulatory requirements.
Key Responsibilities
Administration Management
- Oversee day-to-day administration of all long-term insurance products, including:
- Life cover
- Investments (unit trusts, endowments, tax-free savings, lump sum products)
- Retirement annuities, preservation funds, living annuities
- Life, Disability and dread disease benefits
- Ensure accurate and timely submission of all new business, servicing requests, and claims.
- Manage escalations with providers and resolve complex administrative issues.
- Create, implement, and monitor internal processes and SOPs for efficiency and compliance.
- Maintain strong relationships with product providers, underwriters, and service consultants.
Compliance & Regulatory Oversight
- Ensure administrative processes comply with FSCA, FAIS, POPIA, FICA, and internal compliance frameworks.
- Maintain proper record-keeping, data integrity, and document management systems.
- Monitor that all processing (KYC, FICA, client onboarding, reviews) meets regulatory standards.
- Assist with compliance audits and ensure the administrative team meets all governance requirements.
- Oversee accurate and up-to-date KYC/FICA compliance for all clients.
Team Leadership & Training
- Lead, mentor, and supervise the administration team.
- Allocate workloads and monitor output to ensure deadlines are met.
- Provide ongoing training on products, systems, compliance, and administrative processes.
Client Service & Relationship Management
- Ensure high-quality communication with clients and brokers/advisors.
- Oversee the preparation of client files, onboarding packs, review packs, and compliance documentation.
- Handle high-level client service issues and ensure efficient resolution.
- Support advisors with accurate information, updates, and administrative support.
Operational Oversight
- Manage CRM systems and ensure accurate data capturing and workflow management.
- Implement process improvements to enhance service delivery and operational effectiveness.
- Ensure that all service level agreements (internal and external) are met.
- Maintain knowledge of new products, regulatory changes, and industry developments.
- Contribute to strategic planning regarding operations and administrative capacity.
Required Skills & Competencies
- Strong knowledge of long-term insurance products and processes.
- Excellent understanding of FAIS, FICA, POPIA, and FSCA regulatory frameworks.
- Advanced administrative and organisational skills.
- Strong leadership and people-management capabilities.
- Ability to manage pressure, deadlines, and a high-volume environment.
- Excellent written and verbal communication skills.
- High attention to detail and accuracy.
- Proficiency in CRM systems, provider portals, and Microsoft Office.
Qualifications & Experience
- Minimum 10 years’ experience in long-term insurance and investment administration.
- RE5 (mandatory).
- Relevant industry qualifications, such as:
- NQF Level 5 or higher in Financial Planning, Wealth Management, Insurance, or related field.
- Previous experience in a supervisory role (preferred).
Personal Attributes
- Professional, punctual, ethical, and client focused.
- Strong problem-solving ability.
- Proactive and process driven.
- Reliable and able to manage confidential information with discretion.
- Excellent people skills
Desired Skills:
- min 10+ yrs long-term insurance +
- min 10+ yrs investment admin
- RE5 (mandatory).
- NQF Level 5 or higher in insurance or
- Financial Planning
- Wealth Manag
- experience in a supervisory
