About the position
La Lucia (Umhlanga) - Our client, a leading Advertising and Digital Marketing Agency, is seeking a dynamic and results-driven Senior Account Executive to join their team. This role is critical in managing and growing relationships with key clients, ensuring their digital marketing needs are met through innovative solutions and strategic planning.
The ideal candidate will be responsible for bringing in new clients, client retention, campaign performance, and driving revenue growth while maintaining the highest level of customer satisfaction.
Key Responsibilities:
- Client Communication
- Resolve any client concerns efficiently, maintaining a high standard of client service.
- Act as the primary point of contact for key clients, building and maintaining strong, long-term relationships.
- Develop a deep understanding of clients' business goals, industry trends, and digital marketing needs.
- Coordination with teams to meet client objectives.
- Ensure smooth execution of client projects.
- Work closely with internal teams (creative, strategy, and production) to develop and execute impactful marketing campaigns.
- Monitor campaign performance, provide insights, and recommend optimizations to improve ROI
Strategic Planning
- Account Strategy Development.
- Market Research.
- Identify opportunities for account growth, upselling, and cross-selling digital marketing services.
- Prepare and present reports on campaign performance, market insights, and strategic recommendations.
Sales Operations
- Actively seek and acquire new clients, expanding Mbuso Medias client portfolio.
- Bring in new client projects & ad-hoc sales.
- Negotiate contracts and service agreements to ensure client satisfaction and business profitability
- CRM Management.
- Performance tracking of accounts.
- Preparing proposals, pitching to new clients & delivering presentation
Proactive Client Engagement
- Stay updated with the latest digital marketing trends, platforms, and technologies to provide expert guidance to clients.
- Client Workshops to upsell products & teach about our services
- Collect feedback to iterate our services to client needs & the market
Key Skills & Competencies:
- Strong interpersonal and communication skills with a client-centric approach.
- Ability to manage multiple accounts and projects simultaneously.
- Analytical mindset with the ability to interpret data and translate insights into action.
- Strong negotiation and problem-solving skills.
- Ability to work collaboratively with cross-functional teams.
Desired Requirements and Qualifications:
- Bachelor’s degree in Marketing, Business, Communications, or a related field.
- 4+ years of experience in account management, preferably in a digital marketing or advertising agency.
- Proven track record of managing key accounts and delivering successful marketing campaigns.
- Familiarity with digital marketing tools such as Google Analytics, Meta Business Suite, SEO tools, and CRM platforms.
- Experience in budget management and performance tracking.
- Knowledge of the South African digital marketing landscape is a plus.
- Own reliable Vehicle - preferred
Remuneration: R18 000 - R20 000 monthly
Working hours: Monday - Friday (8 am - 16.30 pm)
Please note that only shortlisted candidates will be contacted
Desired Skills:
- Senior Account Manager
- Client Relations
- Advertising
- Marketing
