About the position
We are seeking a Security Support Engineer to provide exceptional technical support to our customers. This role involves addressing customer queries, guiding on deployments and integrations, and offering incident-response solutions.
As a Security Support Engineer, you will play a crucial role in maintaining our reputation for excellent customer service and ensuring the continuous benefit of our users.
Key Responsibilities:
- Provide comprehensive technical support related to deployments, integrations, and incident responses.
- Troubleshoot and resolve complex technical problems within customer environments.
- Communicate technical issues and solutions effectively to customers with varying technical expertise.
- Deliver exceptional customer service, demonstrating empathy, patience, and professionalism in high-pressure situations.
- Maintain a detail-oriented approach to resolving technical issues, ensuring accuracy and completeness in all solutions.
- Collaborate effectively with team members to meet customer needs and contribute to a positive work environment.
- Expand on customer deployments by taking an advisory role, educating customers with every query.
Key Skills:
- Strong technical knowledge including a solid understanding of networking, firewalls, DNS, encryption, and cybersecurity principles.
- Excellent problem-solving abilities to analyze and solve complex problems efficiently.
- Outstanding verbal and written communication skills to convey technical information to non-technical audiences.
- Commitment to providing top-notch customer service in challenging situations.
- Attention to detail to analyze data and logs, and document troubleshooting steps and solutions.
- Ability to collaborate effectively with team members, learn from others, and contribute to team learning.
Only shortlisted candidates will be contacted.
Desired Skills:
- Technical customer support
- Deployment support
- Accuracy and completeness Self-motivated
