About the position
As an SAP Finance Application Manager, you will be responsible to oversee and maintain smooth end-to-end technical support operations within the SAP S/4HANA Financial Systems platform as a service. In addition, you will play a leading role in the design of new system solutions or major enhancements relating to SAP S/4HANA Finance and Procurement related modules.
You will report to the Head of SAP Centre of Expertise, a unit within the Applications Platform portfolio of the company and collaborate with direct and indirect teams to ensure governance, adherence, seamless service delivery and top-notch client support.
Your client provides a chargeable offering to over 80 entities in the company Group and is responsible for, amongst others, payment of supplier invoices, reconciliations, posting resolutions, period end closing, master data changes, cost allocation, processing of fixed assets, etc.
What will make you successful in this role?
- Receive, assess and allocate JIRA requests.
- Drive delivery of system related tasks against agreed priorities and deadlines.
- Ensure:
- Periodic client cadences for alignment, prioritisation and escalation activities
- Adequate resource levelling in response to backlog and incoming JIRA requests
- Adherence to release, incident and SAP change management procedures
- Audit compliance in user access and change management
- Alignment with SAP CoE governance, procedures and principles and other applicable company standards
- Where applicable, ensure all SAP legislative changes are addressed.
- Ensure all system upgrades and maintenances activities are planned and successfully delivered
- Act as a support expert to system analysts when designing system changes
- Design and validate a complex architecture and ensure successful implementation
- Provide recommendations and guidance on the SAP S/4HANA platform and tools
- Understand the business processes for which any solution architecture is being developed.
- Influence the company IT Strategies ensuring collaborative alignment
- Identify, assess, and solve complex business problems for area of responsibility, where analysis of situations or data requires an in-depth evaluation of variable factors.
- Closely follows the strategic direction set by senior management when establishing near-term goals.
- Interacts with senior management on matters where they may need to gain acceptance on an alternate approach.
- Manage interactions and delivery with third parties contributing to the overall solution.
- Oversee, manage, and support a team of SAP Finance Systems technical experts.
Qualifications
- Matric
- Bachelor’s degree or Diploma, preferably in Computer Science, Information Systems or related
- ITIL Certification or similar
Experience
- At least 8 years in SAP Service delivery
- At least 5 years in technical support of SAP S/4HANA Finance related applications.
- Involvement in 2 full life SAP S/4HANA Finance or Procurement related cycle projects
Knowledge and Skills
- SAP service delivery principles
- Knowledge of planning deliverables i.e. timelines and resources
- SAP S/4HANA on-premises FI, CO, PS, MM, SD, EAM, MDG
- SAP Data Services will be advantageous
- SAP Insurance Analyser will be advantageous
- System change management processes preferably using JIRA or similar
- Understanding:
- Waterfall methodology
- Agile methodologies will be advantageous
- SAP ABAP and FIORI will be advantageous
- Ability to interpret and interrogate written requirements specification documents
Personal Attributes
- Action orientated - Contributing strategically
- Balances stakeholders - Contributing strategically
- Being resilient - Contributing independently
- Collaborates - Contributing independently
- Communicates effectively - Contributing strategically
- Drives results - Contributing independently
Core Competencies
- Cultivates innovation - Contributing through others
- Customer focus - Contributing through others
- Drives results - Contributing through others
- Collaborates - Contributing through others
- Being resilient - Contributing through others
Desired Skills:
- SAP Finance
- Application Manager
- SAP S/4HANA
- SAP Service delivery
