About the position
Our client is looking for a highly skilled and experienced Salesforce Business Analyst with 5 years of hands-on experience to join our growing team. The ideal candidate will play a critical role in bridging the gap between business needs and Salesforce technology solutions. You will be responsible for gathering and analyzing business requirements, designing scalable Salesforce solutions, and ensuring the platform is optimally configured to support the company's operations and strategic goals.
Key Responsibilities
- Gather, document, and analyze business requirements through workshops, interviews, and observation.
- Translate business requirements into functional specifications and user stories.
- Serve as a liaison between business stakeholders and technical teams (developers, architects, testers).
- Configure Salesforce objects, workflows, approval processes, and other declarative features as needed.
- Drive and manage continuous improvement of Salesforce functionality and data integrity.
- Conduct gap analysis and propose Salesforce enhancements to improve business efficiency.
- Participate in planning, testing, training, and deployment of Salesforce solutions.
- Support data migrations, integrations, and system upgrades.
- Collaborate with Salesforce Developers and Admins to design and implement solutions.
- Provide post-implementation support and user training.
- Maintain system documentation and training materials.
Required Skills & Experience
- 5+ years of experience as a Business Analyst with at least 3 years focused on Salesforce.
- Strong understanding of Salesforce Sales Cloud, Service Cloud, and platform capabilities.
- Experience with Salesforce configuration and basic administration (no coding required).
- Proven experience writing user stories, acceptance criteria, and process flows.
- Excellent analytical and problem-solving skills.
- Strong communication skills with the ability to present complex ideas to non-technical stakeholders.
- Experience with Agile methodologies and tools such as Jira, Confluence, or Trello.
- Knowledge of data management and reporting within Salesforce.
Preferred Qualifications
- Salesforce Administrator (ADM 201) Certification.
- Salesforce Business Analyst Certification (optional but beneficial).
- Experience with CPQ, Marketing Cloud, or other Salesforce modules is a plus.
- Familiarity with third-party tools and integrations (e.g., MuleSoft, Tableau CRM)
Desired Skills:
- Salesforce
- Agile
- Business Analysis
