Sales Consultant - SaaS Solution Sales

About the position

Key Responsibilities:
Drive Portfolio Growth and Profitability:

• Meet or exceed business targets by promoting and selling the company's suite of solutions to new clients.
• Achieve cold calling objectives in line with the company's client visitation framework.
• Conduct a minimum of three new client presentations per day.
• Implement a solutions-based sales methodology across all customer engagements.
• Maintain accurate and up-to-date records of all opportunities in the sales pipeline, ensuring weekly management of progress, customer follow-ups, and speedy deal closure.
• Develop, nurture, and manage a healthy sales pipeline, monitoring activities and responding to inquiries promptly.

Deliver Outstanding Customer Satisfaction:

• Promote a first-contact resolution approach for all customer communications.
• Perform in-depth needs analyses to identify client requirements and business challenges.
• Be thoroughly trained and proficient in the full range of the company's products and solutions.
• Deliver engaging demonstrations and clearly communicate the value proposition to potential clients.
• Maintain a Customer Service Index (CSI) score above 90%.
• Develop and present persuasive proposals and tailored presentations that meet client needs and objectives.
• Negotiate pricing and contractual terms to secure profitable deals and achieve sales goals.
• Collaborate closely with internal teams such as Marketing, Product, and Customer Support to ensure a smooth transition from acquisition to onboarding.

Customer Retention:

• Monitor and manage customer churn, ensuring preventable losses are minimized and a zero-churn culture is upheld.

General Responsibilities:

• Keep up to date with market developments, competitor movements, and industry trends to identify new opportunities and refine sales approaches.
• Maintain detailed records of sales activities, pipeline data, and customer engagements within the CRM system.
• Represent the company professionally at industry events, exhibitions, and conferences to build networks and promote offerings.

Behavioral Competencies:
Communication Skills:

• Excellent verbal and written communication, enabling effective interaction with prospects.
• Ability to clearly and confidently present product offerings and business value.
• Strong active listening to understand client challenges and expectations.

Strategic Thinking:

• A forward-thinking approach to identify and prioritize high-value target accounts.
• Capability to recognize emerging market trends, competitor activity, and areas for growth.
• Skill in developing customized outreach messages that appeal to specific buyer personas.

Adaptability:

• Flexibility to adjust to evolving business priorities and market conditions.
• Willingness to adapt strategies based on feedback and performance outcomes.

Collaboration:

• Ability to partner effectively with colleagues in Sales, Marketing, and Product teams.
• Sharing market and customer insights to strengthen the overall sales strategy and product offering.

Time Management:

• Excellent organizational abilities to handle multiple leads and ongoing activities simultaneously.
• Strong prioritization to maximize efficiency and performance.
• Proficient in leveraging CRM platforms and sales tools to manage follow-ups, track pipelines, and monitor productivity.

Resilience and Persistence:

• Capacity to handle rejection professionally and maintain a positive, solution-focused attitude.
• Determined approach to consistent follow-ups and lead nurturing.
• Ability to stay focused and motivated despite challenges or setbacks.

Technical Competencies:
Prospecting and Lead Generation:

• Competence in identifying and researching potential new clients or key accounts.
• Proficiency in a variety of prospecting techniques, including cold calls, email campaigns, networking, and social selling.
• Ability to generate qualified leads and secure appointments or product demos.

Customer Orientation:

• Strong commitment to understanding and solving client problems.
• Focus on delivering long-term value and building sustainable customer relationships.

Product and Market Knowledge:

• Comprehensive understanding of the company's products, services, and their advantages.
• Familiarity with the broader industry, including market trends and competitor solutions.
• Confidence in communicating product benefits and differentiators.

Sales Expertise:

• Knowledge of core sales techniques, processes, and best practices.
• Ability to manage the sales cycle effectively from prospecting to closing.
• Proficiency in qualifying leads using established criteria such as BANT (Budget, Authority, Need, Timeline). (Nice to have)

Qualifications and Experience:

• Bachelor's Degree in Marketing, Business Administration, or a related discipline. (Nice to have)
• Alternatively, currently completing a Diploma or Degree in Sales & Marketing or Business Administration.
• Minimum of 5 years' proven experience in a similar B2B sales role, demonstrating a consistent record of success.

Skills:

• Outstanding written and verbal communication with the ability to convey complex information persuasively.
• Strong networking and prospecting abilities to identify and connect with decision-makers.
• Goal-driven attitude with a focus on surpassing targets and ensuring client satisfaction.
• Proficient in CRM platforms and related sales management tools for tracking and reporting.
• Highly self-motivated, proactive, and results focused.
• Able to perform effectively in a dynamic, fast-paced work environment.
• Willingness to travel for client meetings, trade shows, and other business events.
• Independent and disciplined worker with a strong sense of ownership and accountability.

Systems Knowledge:

• Intermediate proficiency in Microsoft Office Suite.
• Solid practical experience using CRM systems and related digital sales tools.

Desired Skills:

• Sales

About The Employer:

About the Role:
The primary objective of this position is to effectively market and sell the company's full solutions portfolio to new clients within the Fleet and SMB (Small and Medium Business) sectors. The incumbent will be responsible for consistently achieving monthly sales goals at maximum profitability while ensuring superior customer service. Core functions include prospecting, generating new leads, and converting these opportunities into secured business.