About the position
Reports to - Key Accounts Manager
Key Customers
Internal Stakeholders - Sales Administration, Plant Supervisors, Area Managers, General Manager
External Customers - Existing and potential customers
Role Overview
To serve as liaison between customers and the company by identifying and contacting current and prospective clients, generating ready-mix sales solutions and servicing customers to ensure satisfied customers, quality and consistency of service and product.
Required Qualifications
- Grade 12 Certificate with Maths (National Dip/BCom/BA Degree or studying towards would be an advantage).
- Minimum 5 years' experience
- Knowledge of the Construction Industry- Ready-Mix
- Good computer skills.
- Good knowledge of sales and advertising techniques.
- A good team player with a high level of dedication.
- Excellent verbal and written communication skills.
- Ability to persuade and influence others.
Experience
- 5 years related experience
Special Requirements
- Possess a valid driver's license (Code B)
Key Outputs
- To serve as liaison between the Sales department and Customers.
- Identifying and contacting current and new prospective clients.
- Generating sales proposals and servicing existing accounts to ensure quality and consistency of service and product delivery.
- Generate reports for Senior Management that will give a clear overview of sales activities in the areas responsible for, and detail that is required from time to time on a monthly basis.
- Respond to complaints from customers and give after-sales support when requested
- Inform customers of unforeseen delays or problems.
- Monitor the progress of the sales team, identify shortcomings, and propose improvements.
- Arrange and assist with the organizing of company marketing events.
- Ensure a healthy IR climate.
- Execute sales strategies
- Adhere to customer service principles and practices
- Review pricing
- Seek opportunities for new clients
- Report sales performance
- Communicate effectively in the workplace
- Contribute to self and team development
- React and evaluate client queries
- Manage quotation process
- React on problems and make decisions
- Consistent client follow-ups
- Obtain orders
- Facilitate PBD customers
- Ensure customer service effectiveness
- Manage value-added services (Pumps, special mix requirements to meet customer's expectations and liaise with quality department in this regard).
- Maintain average selling prices as per budget.
- Ensure debtor control
Criticality
- Planning Requirements
- Organizational Structure
Required Succession Plan
Key Competencies
Skills
- Relationship Building Skills,
- Strong Sales Skills,
- Negotiation Skills,
- Conflict Management Skills,
- Cross Functional Skills,
- Problem solving skills,
- Project management skills,
- Analytic skills,
- Innovative thinking,
- Personal mastery
Competencies
Essential
- Entrepreneurial and commercial thinking
- Relating and networking
- Deciding and initiating action
- Persuading and influencing
- Delivering results and meeting customer expectations
- Planning and organising
Important
- Presenting and communicating information
- Coping with pressures and setbacks
- Adapting and responding to change
- Analysing
Behavioural Competencies
Company Values
We always do the right things: We hold each other accountable and always act with integrity
Excellence in all we do: We strive for excellence in all we do
Our people our strength: We value all our people and recognise that each one of us
Passion: We inspire each other with our positive attitude and energy as we strive to be the best
Customer Focused: Our customers are at the heart of all we do, and we exceed their expectations every time
Leadership Competencies
- Values Driven Acting ethically with a strong sense of morality and lead by example
- Setting the direction the ability to create a shared vision that inspires others to buy into it while ensuring that it is understood and achieved
- Personal Mastery Demonstrate a set of specific principles and practices that enables them to learn about themselves, create a personal vision and view the world objectively
- Decisive and courageous the ability and the courage to makes effective and timely decisions while recognizing the impact and implications of those decisions
- Coping with change and ambiguity the ability to embrace and lead change
- Aligning the people the ability to influence other to work together with the aim of achieving a culture of high performance
Desired Skills:
- ReadyMix Cement Experience
- 5 years experience
- Matric with Maths
- Knowledge of Sales and Advertising
- Construction and Cement Experience
