About the position
Sales Consultant
Join a High-Energy E-Commerce Flooring Brand to Drive B2C Sales from Cape Town
Remote (must be based in Cape Town) | R23 000 - R28 000 + Commission | 8:30am - 5:00pm UK Time
About Our Client
Our client is a fast-growing e-commerce flooring retailer selling directly to consumers in the UK market. With a strong online presence, a high volume of inbound leads, and a premium product range, they are focused on delivering an outstanding customer experience that converts.
The Role: Sales Consultant
This role is pivotal to the business's B2C sales success. You will join a remote internal sales team and be responsible for converting inbound leads into closed sales through proactive calling, email follow-ups, and reactive enquiry handling. You will drive sales by understanding client needs, presenting tailored solutions, and ensuring the process from sample request to order placement is seamless and fast.
Key Responsibilities
- Minimum 2-3 years of proven tele-sales experience, ideally in a similar B2C environment
- Proactively follow up on inbound leads via phone, email, and chat to close sales
- Understand product range and match solutions to customer needs and budgets
- Drive clients to quotation stage quickly and manage the full sales process
- Ensure stock is allocated and raise sales orders accurately
- Provide aftercare and key account support to drive repeat business
- Deliver excellent customer service with speed, friendliness, and professionalism
- Maintain CRM data (PipeDrive or similar) and manage the full sales pipeline
- Track key performance metrics: quote value, follow-ups, conversion rates
About You
- 2+ years of experience in tele-sales or B2C account management
- Strong verbal and written English communication skills
- Confident using CRM tools like PipeDrive and working with online chat/email
- Highly organised, reliable, and self-motivated
- Able to work independently in a fast-paced, high-pressure environment
- Positive, ethical, and customer-focused approach to sales
- Strong sales and negotiation skills with a proven track record in closing deals
- Basic math skills for pricing and quoting
- Must be based in Cape Town and able to work UK hours (8:30am5pm)
- Own equipment is a bonus, but not required
Desired Skills:
- Sales
- Customer Service
- Account Management
- Business Development
- Inside Sales / Telesales
- E-commerce
- Retail (Home Improvement / Flooring)
- Consumer Goods
